My Lipsticks

  • Published on Jun 13, 2019
  • Thank you for your feedback & constructive criticism.
    If any one of you are not satisfied with your purchase, please contact
    This video has been revised at the 2:41 mark in adherence with our partner’s confidentiality agreement. SGS does not permit the disclosure of documents with redactions
  • Howto & StyleHowto & Style

Comments • 79 754

  • 75sadiegirl
    75sadiegirl 4 minutes ago

    she talks really fast...slow down

  • Sophie De Vroome
    Sophie De Vroome 8 minutes ago

    Where the hell are you??

  • Ali Handro
    Ali Handro 34 minutes ago


  • Katey Graceffa
    Katey Graceffa Hour ago

    Why are you being so aggressive to your fans about YOUR shoddy lipsticks?

  • Maddy Williams
    Maddy Williams 2 hours ago +1


  • Ilona Pankevich
    Ilona Pankevich 3 hours ago

    So whom is she blaming? It's like as if it's not her issue.

  • Takoma Smith
    Takoma Smith 4 hours ago

    You guys say you want explications but when someone dies and give you proof than you guys complain!? Wtf

  • Shan Rind
    Shan Rind 4 hours ago +1

    SHE'S GREAT BUY HER LIPSTICK SHE IS GIVING YOU AN OFFER OF BUY ONE LIPSTICK AND GET A WIG FREE But the deal is you have to search for the wig inside the lipstick😂

    TAN LE XUAN P6-B 4 hours ago

    Ok gurl you are saying that they are 100% safe but most of your customers are sending pics about their lips being cut or just not in good shape. And speaking so fast and being angry about this does NOT and I repeat NOT make most viewers believe whatever you are saying.

  • FighterLilli
    FighterLilli 6 hours ago +3

    Do yall smell that?
    That’s the scent of fresh bullshit.

  • coolslime doe
    coolslime doe 7 hours ago

    I wanna fucking slap her

  • Cheetotania _
    Cheetotania _ 8 hours ago +1

    WARNING PLEASE READ THIS MAY BE THE CAUSE OF HER LIPSTICKS DONT USE HER LIPSTICKS. Your expired makeup can also start to harbor bacteria. When it comes to your skin, this can mean irritation and bumps that look like acne. And when it comes to your eyes, this bacteria buildup can actually cause infections and pink eye, says King. As for lipstick, using an expired one can cause swelling. THE LIPSTICK IS EXPIRED!!!!

  • Alexa De Santiago
    Alexa De Santiago 8 hours ago

    If you don’t like it don’t watch it.

  • Taylor Reed
    Taylor Reed 9 hours ago

    Everyone is hating on her but she’s being genuine, honest, and professional

  • Charlotte 1204
    Charlotte 1204 9 hours ago +2

    15 seconds into the video and I already put it in 0.75x playback speed lmao 😂😂😂😂

  • Maddie Striley
    Maddie Striley 9 hours ago

    You explained the meeting, holes, fuzzes, and melting but you still didn't explain why people are find metal in your lipsticks

  • Kristain Ochoa
    Kristain Ochoa 10 hours ago

    Happy Birthday Jaclyn 🎂 💕 miss you.

  • Girl Gamer
    Girl Gamer 10 hours ago

    Miss you Jaclyn hope you can sort this out and come back

  • Briana Valentine
    Briana Valentine 10 hours ago +1

    LiFtEd To ThE “sErViCe” 🤨

  • laande9
    laande9 10 hours ago +2

    I really don't post mean comments but I can't get over how she is a beauty guru while also being the least attractive person I've ever seen

  • Kasey L.
    Kasey L. 10 hours ago

    I just bought your full eyeshadow palette two days ago and I absolutely love it! It’s the best eyeshadow for the price. So good, thank you. I like how your being very professional and assertive in this video. It’s good to defend your self because some people like to be mean just to be mean? Truth in love is the way to go. Keep doing the best you can Jaclyn Hill. God bless us all.

  • Jessica Massey
    Jessica Massey 10 hours ago +4

    She sounds like shes talking in 1.5x

  • queen ashiss
    queen ashiss 10 hours ago +2

    She is an entrepreneur. She worked very hard for this and other people are getting in her way. And she is human. Her lipstick is safe. She has also explicitly stated that if you are not completely satisfied with her product you can contact her team and get it returned!!! It's just was that the internet is so pathetic as to ruin her career for likes and veiws.😤

  • Jessica Fernandez
    Jessica Fernandez 11 hours ago

    I miss you!!!! Come back!

  • Abigail Snyder
    Abigail Snyder 11 hours ago +2

    So did she quit??? Because hiding is worse that being mature and facing the problem head on and being a good business woman. Like live up to what you are saying in this video hun because that is wayyyyy more respectable. Just saying.

  • Madison
    Madison 12 hours ago +3

    The most non-apologetic apology I have ever seen. I am not going to make it about yourself but you totally did and this whole video is about you and your makeup line. Own it and be done.

  • **-Lelie-**- Mini-**
    **-Lelie-**- Mini-** 12 hours ago

    Ooh could this be a like/dislike video where it’s the same number of both

  • **-Lelie-**- Mini-**
    **-Lelie-**- Mini-** 12 hours ago

    Lol many of these comments were in other videos haha it’s funny tho cause people still like

  • Amanda Deleon
    Amanda Deleon 12 hours ago

    Miss you!! Come back!!

  • Bernadette 1994
    Bernadette 1994 12 hours ago +3

    Girl, why are you yelling?

  • Oh_Yeah_Yeah
    Oh_Yeah_Yeah 12 hours ago +2

    Nigga u cut my lip

  • Natalie Peterman
    Natalie Peterman 12 hours ago +3

    A complementary pair of clown shoes should come with every future purchase made at Jaclyn Cosmetics. Because that's how all of her followers look at this point 😂🤡

  • Katelyn Long
    Katelyn Long 13 hours ago +1

    How about the metal in the lipsticks

  • Goodlies
    Goodlies 13 hours ago

    This is so funny sksjsjsjsjs

  • Maria Begley
    Maria Begley 13 hours ago

    ]80% of complaints are about the melting
    & 20% are about the other complaints

    Soo 100% bad reviews?

  • Aishah Inam
    Aishah Inam 13 hours ago

    Wow ! She said sorry ! At 9:49 !

  • shealane
    shealane 13 hours ago

    Come back, we miss you.

  • de amor
    de amor 14 hours ago

    Not only did she explain say sorry she thanked you. Id delete social media to either way.

  • Amy Gibbons
    Amy Gibbons 14 hours ago

    documents from 2017... produced in 2019 🤔

  • Sophie Hernandez
    Sophie Hernandez 14 hours ago +2

    She is so unprofessional n messy. Girl your threw just give up already. There's no coming back from this. All your excuses are just that..EXCUSES! You do not know how to apologize. You talk way way too much like your on crack like slow tf down! Your a fricken walking anxiety attack. I got anxiety just listening to you talk! Your not very business minded you def need to leave the business side of things to someone more competent. Stick to what you were good at - making TheXvid makeup videos. Ya know like they say stay in your own lane 😳.

  • Nathalie Molina
    Nathalie Molina 15 hours ago

    Jaclyn Hill blaming the vats for 14 minutes straight

  • Crystal Marie
    Crystal Marie 16 hours ago

    And the most disliked video award goes to: Jaclyn Hill

  • Mari Morales
    Mari Morales 16 hours ago +3

    This was a big screw up Jaclyn... this is what happens when you “rush” your stuff. I will never purchase or wear any of your products.

  • fr3@kb!+¢h
    fr3@kb!+¢h 16 hours ago

    not hazardous in any way? some ppl's lips are getting cut up from the metal shards. seems like it goes without saying, but anything that goes ON your mouth, needs to be safe to go IN your mouth, so no way the fda approved the "white fuzzies" for ingestion.. and of course none of this even addresses the loooooooong dark hairs ppl have been pulling out..

  • Paulina Luengo
    Paulina Luengo 16 hours ago

    Why is she talking so fast, I can barely pay attention to what she's saying 😂

  • Bethel Legese
    Bethel Legese 16 hours ago +2

    Interesting how with all their money none of these beauty gurus seem to have even a PR advisor let alone a whole PR team who can prevent them from making videos like these which just add fuel to the fire 😧

  • Juliette Crew
    Juliette Crew 16 hours ago

    Wait she said that the reason why there there is white fluffs is bc it’s the gloves then she says she did not want to use rubber gloves to make smears but there is smears in the lipstick

  • jshd jsjsjs
    jshd jsjsjs 17 hours ago +2

    I love it when my girlfriends lips are hairy from her lipstick 🥴😍

  • sunshinecheese17
    sunshinecheese17 17 hours ago

    why is she screaming at us wtf

  • Deathly Jaeden
    Deathly Jaeden 17 hours ago +1

    I had to keep checking if my speed was normal lol

  • Alissa Wanzer
    Alissa Wanzer 17 hours ago

    Queennnn come back to us😍😭

  • celia ortiz
    celia ortiz 18 hours ago

    Come back, girl. We your fans love you.

  • Kyleigh Neumeier
    Kyleigh Neumeier 18 hours ago

    I’m so confused on why she’s getting so much hate on this video, she was handling it very professionally and addressed all things that I’ve heard people had concerns with. She took complete responsibility for her mistakes and guaranteed a full refund and not only what but has guaranteed that the faulty product will be replaced. As for her tone of voice, anyone who has watched her videos when she’s being serious knows, that’s just her talking seriously and trying to relay the message clearly. Did she make a mistake, absolutely... but she has promised to actively fix them and do her very best to insure that it won’t happen again. She’s human and no one is perfect and there is always gonna be trial and error. So cut her a little slack and allow her time to correct her mistakes.

  • I’m the most lit squirrel

    Who else is shook that she deleted her instagram 😯😯😯😲😲😮😮😵😵

  • Cissi Dawson
    Cissi Dawson 19 hours ago


  • Cissi Dawson
    Cissi Dawson 19 hours ago +1

    Just want Jaclyn to know that not everyone is against her. I hope you’re doing well babygirl ❤️❤️❤️

  • Allie Syphrit
    Allie Syphrit 19 hours ago

    I hate Jaclyn has to be “beat up” over this. She’s not the one in the lab everyday doing every little bit of it. She trusted the lab and they let her down now she has to be discouraged from all of this.

    • Nadia Juarez
      Nadia Juarez 3 hours ago

      When it’s your business everything falls on you at the end of the day. You have to be willing to take responsibility like an ADULT. Deleting all her socials and running away like a coward just makes her look as guilty as she is.

  • Jayce Chavens
    Jayce Chavens 19 hours ago

  • drinking from a dirty cup

    I didn't buy ur lipsticks so I forgive you. ❤️

  • megan duff
    megan duff 20 hours ago

    She talks about how she has been working on a component for 5 years, so when this product came out it should’ve been “perfect”. Yet, she launches her lipsticks in the same month as her brand, and nothing about them are like any other lipsticks. Find that confusing. Contradictory at its best.

  • Marilyn Bourdier
    Marilyn Bourdier 20 hours ago

    Jacklyn: move on to a better lab and keep doing you. If lipstick didn’t work , try something else . You have a name that will go to waste . Why stop ? It ain’t your fault . When sh$&t don’t work we find ways to make it work. And life goes on. 👌

  • Berta Cabrera
    Berta Cabrera 20 hours ago +3

    I don't understand why everyone is so mad. What else do you want her to do? It happened, she can't go back in time and fix it. She can only give refunds and replace the makeup, which is what she is doing. She's obviously upset over what happened and is trying to make up for it, so there is no need to leave hate. It won't change what already happened.

  • Linda Da internet
    Linda Da internet 22 hours ago

    Alguem sabe traduzir

  • Abbie Rose
    Abbie Rose 22 hours ago +1

    She’s Icky. That is all.

  • Claudia _33
    Claudia _33 22 hours ago +1

    I had to watch the video in ×0.75 😅

  • Mia Edney
    Mia Edney 22 hours ago

    I love how you are trying to make everything better and that you realise where and how you’ve went wrong and how it’s going to be fixed

  • Blessed One
    Blessed One 22 hours ago

    Praying for you 💚

  • Katie Rose
    Katie Rose 22 hours ago

    *Just a few critical notes: because hun I know my shit*
    ~In the formula used there is the perfect breeding ground for microbial contamination. You mention how cotton towels are used to clean out the vats, that's untrue, what is used is boiling water and ethanol which eliminates all chances of bacteria. So if the so called fabric is used instead then the risk of bacteria is there.
    ~Another thing, all of your lipsticks have the same batch code, this is dangerous because if something were to go wrong in a batch you would use the code to recall and start over and perfect that batch instead of letting it contaminate other products.
    ~The document shown, I didn't need to tear it apart to spot that the EFFECTIVE DATE was 04/19/2017. I don't think I need to explain that point.

    • Katie Rose
      Katie Rose 22 hours ago

      If this were me I wouldn't sell a product that put my name in such a bad light

  • Amber Sanchez
    Amber Sanchez 23 hours ago

    HAPPY BIRTHDAY JACLYN 💝 hope this little break is helping, I miss you soooo much & just know I love your lipsticks so much & I can’t wait for you to comeback so I can order more lol LOVE YOU & MISS YOU SOO MUCH !!! Once again HAPPIEST OF BIRTHDAYS your the absolute best 💐🎂

  • Marie Germain
    Marie Germain 23 hours ago

    Keep your head up sweetie
    Things will get better

  • Samantha Leigh
    Samantha Leigh 23 hours ago +1

    I’ve never heard of cooling off a lipstick before lol

  • Shauni Jacobs
    Shauni Jacobs 23 hours ago

    Her aplogy is almost as bad as Laura Lee's 🤣

  • Luiza Garcia
    Luiza Garcia Day ago +2

    Dang, she’s angry lol I don’t wanna buy lipstick from someone so mean anyway lol

  • iris oanea
    iris oanea Day ago +1

    I'm the only one who doesn't believe her ?

  • RandomGirl380
    RandomGirl380 Day ago +1

    She deleted all of her social medias but she's still collecting passive income from TheXvid. I wonder how irresponsible she is in her every day life

  • Starlise Jun.from.17

    That’s sad that she has more dislikes than likes

  • Starlise Jun.from.17

    That’s sad that she has more dislikes than likes

  • Larissa Schneider

    I bet she is so angry like but she tries to hide it..if it would be live and we would ask her stuff she can't really answer she would flip out of anger

  • Rachel U
    Rachel U Day ago +1

    '"Here's the proof that my lipstick is safe!" *shows blurry, unreadable document* lol

  • Celina Jones
    Celina Jones Day ago

    The artist who aims at perfection in everything achieves it in nothing -Eugene Delacroix

  • mlblevins2011
    mlblevins2011 Day ago +2

    Anyone else notice at 2:42 she’s blurred out a document? 🤔

  • Knife Kitty
    Knife Kitty Day ago

    What about the metal found in a youtubers lipstick? And you're not supose to use cotton in your labs while making your product it is a health hazard

  • FrayJay
    FrayJay Day ago

    I can recommend all of you, to put the speed to .75x
    This really made it more bearable to listen to! 😆

  • Sammi Cocuzzo
    Sammi Cocuzzo Day ago


  • This is Cutie Ringo Joy

    Girl you guys wear is blue gloves not white

  • Karla Summers
    Karla Summers Day ago

    Come back to us 🤗

  • m i n h a l
    m i n h a l Day ago +6

    I wish i had a good comment here bc everyone is getting so many likes😂😂

  • Jordan Luca
    Jordan Luca Day ago

    It’s great that you’ve admitted what’s happened and apologised and are offering refunds! Starting a business is hard and everyone fucks up at least once! At first I was wondering what you were hiding by deleting all your social media’s but after reading these TheXvid comments I completely understand why you disappeared! I couldn’t imagine having to try and fix a business/brand and dealing with all this hate at the same time. I know you probably won’t read this, but if you do. I just want to remind you that all these haters have no idea what it’s like to start your own business/makeup brand so they can talk all they want! Not many people can do what you have achieved! Keep striving for greatness!

  • natalie nati123
    natalie nati123 Day ago

    So like no one from ur team though that fiber gloves are gonna stick to ur products? This is dumb honestly, and why do i need to wait for my lipsticks to cool off, what kind of shit is that..? If you don’t have enough money and have a professional team to make lipsticks just don’t.

  • Randi Martin
    Randi Martin Day ago +2

    I have been a loyal subscriber since 2013. I’ve purchased your palettes & highlighters & even your lipgloss with GC. I felt for you when you came under attack for this launch of lipsticks. I know how stressful being a company owner can be. BUT... I gotta tell you.... completely disappearing like you’ve done for the past MONTH is overboard. Its not how you handle a situation like this. You stay. You fight. You make things better. Even if it’s a blow to your pride. You do what you gotta do. That’s part of what being a company owner is. I understand the want to get away from the negative/hateful comments. So you disable comments; you don’t just shut down social accounts & literally go into hiding. Because girl, you didn’t just abandon the haters, you abandon all the loyal subscribers you’ve had for YEARS. You abandon all the people who believed in you & who cheered you on through the years. You abandon the people who supported you enough through the years to get you where you are today. If it wasn’t for THOSE people; you wouldnt have your dream car, dream home, designer life you live now. And by shutting THOSE people out, along with the haters, you’ve shown your true colors. Your complete disregard for those loyal subscribers. It’s entitlement, it’s greed, it’s a clear sign of unappreciation. And for that, I am sadly going to have to unsubscribe. I feel like us loyal subscribers you’ve had from the days you were in your kitchen in front of your refrigerator have been tossed aside for your “boujee” lifestyle. It was nice to see the positive changes you made through the years, but so sad to see the negative.

  • Stephanie Tambaoan

    Anyone else feel like she’s yelling and scolding us for her mistake?? 🙄

  • Fatal Disadvantage

    is the hair FDA approved?

  • Leah Brushett
    Leah Brushett Day ago

    I like how she’s trying to explain what’s going on yet no other lipstick brand has had this issue lmao

  • Morgan Nielsen-Anderson

    I thought my video replay was on 1.25x like she so speedy

  • Jasmon Battle
    Jasmon Battle Day ago

    her tone bro.. i feel like i’m being scolded 🤨 is this an apology or like what is this?

  • SmartBryan Guy
    SmartBryan Guy Day ago +3

    ItS FdA ApPrOvEd", that's like going into a food restaurant saying "all my materials are fda approved but the plans are filthy"
    This is what atozy said

  • Melissa Carlos
    Melissa Carlos Day ago +1

    Dam people are so fucked up on here

  • hannahskxox
    hannahskxox Day ago +1

    Can she talk any faster ?

  • Esmeralda Orellana

    She Just Needed To Apologize Send Refunds Or Free Lipsticks & Move On Like Everyone Else She Made This Problem Bigger Than It Needed To Be

  • Jen M
    Jen M Day ago

    Miss you Jaclyn, hope you're doing okay. I know everything that's happened for you has been huge. Take your time and know there's so many of us that love and support you, and hope for the best for you 🧡