This guy should get FIRED!! - $1500 Gaming PC Secret Shopper pt3

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  • Published on Dec 18, 2018
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    We fake a rather simple technical issue and observe how effectively each System Integrator's tech support can resolve it.
    Alienware R7: geni.us/d5Jj
    HP Omen: geni.us/Af4t
    iBuyPower i5 Configurator: geni.us/0BgZ
    Origin PC Chronos: geni.us/1pEFO
    Maingear Vybe: geni.us/qI9q4
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  • Science & TechnologyScience & Technology

Comments • 9 957

  • Linus Tech Tips
    Linus Tech Tips  6 months ago +3619

    Thanks for watching guys! Hope you're all enjoying the series so far.
    iBUYPOWER posted a response to our video here: twitter.com/iBUYPOWER/status/1075123436651929600

    • Alex Oelkers
      Alex Oelkers 7 days ago

      ​@CAfakmykak Well you're not stupid if you buy a pre-built machine. Its a convenience thing. This series was shown from the point of view of some one who didn't know anything about computers (and she is "stupid" either) but if you know what you want it is quick and simple to buy a pre-built PC. And to be fair you're not going to save all that much money building your own PC now a days. a lot of people just would rather not have to worry about what parts are compatible, buying each individual part, and then taking the time to put it together. I myself usually buy a pre-built PC and then upgrade the parts as I have the money to upgrade them.

    • CAfakmykak
      CAfakmykak 7 days ago

      As someone who prides themselves in knowing a good bit about computers. This whole video series made me want to rip my hair out and wave it outside my window like a crazy person. Conclusion: Not Good Build Your Own PC (or your just actually stupid, really building a computer is plugging and playing) If you graduated high school, you can 100% build a freaking computer. cmon guys

    • Alex Oelkers
      Alex Oelkers Month ago

      Yeah I read the IBUYPOWER reply... it does say a lot if they had no idea their tech support was this awful until now. I mean its a goddamn problem with the RAM being loose, thats not a very difficult problem to talk some one through. If they couldn't even do that politely.... then what was that guy getting paid to do exactly?

    • Tim Everhart
      Tim Everhart 2 months ago

      Your comment was priceless.

    • Guy Jordan
      Guy Jordan 3 months ago

      Accountability hurts but it doesn't have to be terminal. iBuyPower took a TKO here and have to rebuild from less than zero. If they are serious about fixing the company they need to rebrand.

  • joeburky
    joeburky Hour ago

    alienware/dell is a phucking nightmare to deal with. you talk to about half the population of India before you solve whatever problem you have

  • wyatthaplo
    wyatthaplo 5 hours ago

    I think if i was Janice id have quit. Making her sit through those customer support calls was damn cruel!

  • Mr Lemon
    Mr Lemon 19 hours ago

    i love the intros on these videos

  • stektirade
    stektirade Day ago

    linus tech tips, responsible for companies losing customers.

  • Ideal Ding Ding
    Ideal Ding Ding Day ago

    Ooooh Linus is riled up, I love it

  • Fouad Alroumy
    Fouad Alroumy Day ago

    on 15:04 u can hear some laughing which is very questionable.... prob. just Linus's office laughing at this guy being wt# is this customer support.

  • Boav Yittan
    Boav Yittan Day ago

    If I've learned anything from this video it's that Janice is the GOAT

  • DaSpood
    DaSpood 2 days ago

    Watching stuff like this makes me go crazy. For people with some knowledge of computers it's not *too* hard to troubleshoot issues most of the time, but for someone who just wants a plug'n'play machine for either games or work and isn't familiar with hardware, some of those tech supports are an absolute nightmare...

  • vidyaWolf
    vidyaWolf 2 days ago

    Seriously I don't know what all the fuss is about.
    They're called iBuyPower not iBuySupport.
    It's in the name!

  • Paweł Kryza
    Paweł Kryza 2 days ago

    Love guys, made my day & I love the OST xD

  • Random Clips on Youtube

    Linus Investigates LLC.

  • Michael Sears
    Michael Sears 2 days ago

    i was taught and had to remember EVERY part of a computer in middle school.

  • Michael Sears
    Michael Sears 2 days ago

    seem like the one guy in the company that knew what he was doing, probably didnt have the clearance from his company or "education"

  • Michael Sears
    Michael Sears 2 days ago

    i really enjoy these, helps the company, helps the end user, also, sometimes its better to do things yourself. the hp guy just got her name and number for himself

  • Fratzentoaster
    Fratzentoaster 3 days ago

    I have no idea why, but it makes me so happy, when the support guys give the right tipps :D

  • Yuh J
    Yuh J 4 days ago

    That's why knowing just a lil' bit of tech is the important skill someone can have today, as well as the ability to use google search. I don't even take my car to the mechanic anymore?

  • Dániel Kvores
    Dániel Kvores 4 days ago

    16:16 Respect++++++++

  • Bredah
    Bredah 4 days ago

    They should employ me.

  • Future Tech
    Future Tech 4 days ago

    It’s probably because dell and hp are bigger so they have People ho don’t know much about tech that work for a penny or to

  • Dalton Beauregard
    Dalton Beauregard 5 days ago

    Linus getting angry is the best 😂.

  • Mike Crow
    Mike Crow 5 days ago +5

    Oh my God. So funny thing is, when the HP dude said he was going to transfer Janice to the Business department, I yelled out loud "WhY?!" at the EXACT SAME TIME that Linus did.

  • iiElysium x
    iiElysium x 5 days ago +1

    Poor Janice she had better have gotten a Christmas bonus for enduring this torture...

  • iiElysium x
    iiElysium x 5 days ago

    It’s gotten to the point with my own customer service experiences that I just work out these issues myself rather than calling customer service

  • Sillyhatday
    Sillyhatday 6 days ago +1

    Janice is the real hero here.

  • TheIronCalves
    TheIronCalves 6 days ago +1

    Is Janice single? Total hottie.

  • Alex
    Alex 6 days ago +1

    This episode pretty much sums up why I just teach myself how to fix my things. You cant rely on customer service these days. Especially when they assume you don't know anything, and decide to just lie.

  • Exaupbring
    Exaupbring 6 days ago +1

    iBuypower.... chadooooinnn???! You gotta be kidding me! This is so unprofessional and unpleasant. I cringed all the way through....holy crap...

  • Phi6er
    Phi6er 6 days ago +2

    As someone who has built exactly one PC, I am apparently instantly more qualified than most of these tech support guys.

    • Phi6er
      Phi6er 3 days ago

      @DeathlySalt We don't have to worry about unemployment, it seems.

    • DeathlySalt
      DeathlySalt 3 days ago

      ive never built one and am 16, I know more than these guys holy shit.

  • Scott Weekley
    Scott Weekley 6 days ago +7

    I think Janice is the hero here. The patience of a god.

  • Corazon Sierra
    Corazon Sierra 7 days ago

    i love pretty keyboards with shiny rainbow lights... but... what i love more are keyboards that are SILENT! is that ever a concern with keyboard manufacturers? i feel as though finding a GD SILENT KEYBOARD is so hit or miss and the only way to find out if it's what i want is to open the container and put my digits on a product i may not be willing to buy yet.

  • CAfakmykak
    CAfakmykak 7 days ago +1

    As someone who prides themselves in knowing a good bit about computers. This whole video series made me want to rip my hair out and wave it outside my window like a crazy person. Conclusion: Not Good Build Your Own PC (or your just actually stupid, really building a computer is plugging and playing) If you graduated high school, you can 100% build a freaking computer. cmon guys

  • dylan eijkman
    dylan eijkman 7 days ago +1

    15:20 me at a presentation

  • OrangetangyOrka
    OrangetangyOrka 8 days ago +1

    *"Uh ThE mOtHeR bOaRd"*

  • Savannah Smith
    Savannah Smith 9 days ago +7

    Janice gets a thumbs up for killer dimples. :-)

  • Tom W
    Tom W 9 days ago

    Janice is pretty cute ngl

  • TuningbyJamesLLC
    TuningbyJamesLLC 9 days ago

    In defense of HP Omen support!

    What you experienced there was horrible, but not anything like I have experienced. Not once have I ever had to fill out a form.

    To start off, before I purchased my Omen laptop, I spent DAYS on the phone with sales making sure that I got exactly what I needed. The sales guy was great, but when I started asking questions he could not answer, and before I even bought the laptop, he gave me the DIRECT number (not sure if it is top secret or what) for the Omen support line. I called in… No automated system. It transfers me DIRECTLY to a tech… not once have I ever been transferred to a different person or department! Anyway the guy I spoke with bent over backwards to go over specs and upgrade options (like do I get the single drive and upgrade later, or do I need both drives to get the cable so that I can upgrade later). When I got the laptop, I had sound issues. The tech I spoke with then was absolutely excellent. We went through every spec and setting either of us could think of before he finally walked me through opening the case… on a laptop! I was amazed at the level of support then. Turns out there was a screw stuck between the speaker and case! After having a good laugh about how random it was, he then overnighted a replacement set of speakers! (after offering to have me send it in for service of course)

    Two years later, having battery issues (not surprised, I abuse the hell out of it)… called the Omen line. I have dealt with 3 techs over the past week, long story, but not their fault, essentially, I was trying to find a way to upgrade the battery. In any case, every single person that I spoke with was competent, had excellent customer service skills and bent over backwards to do everything they could to help. I cannot speak highly enough about their tech support.

    I have a feeling that the issues you had were primarily because you were dealing with normal HP tech support. The criticism I have here is, they need to be better at recognizing an Omen customer and getting you through to their tech department. In my opinion, we pay a premium for that. It should be, “Oh, you have an Omen… let me get you their direct extension”.

    My advice to anyone with an Omen… call your sales rep and GET THE DIRECT OMEN SUPPORT NUMBER!!! Sorry, not going to post it here myself.

  • Quiwi Lin Lisolet
    Quiwi Lin Lisolet 9 days ago

    Holy fucking shit! I have worked on tech support and while I didn't like the damn job at least I made an effort to figure things out where I could. It's pain in the ass to walk someone through even something as simple as RAM replacement via phone, but goddamnit! I atleast tried my best to do it. Some of these people were just useless

  • Lee Gibson
    Lee Gibson 9 days ago

    The HP guy was practically hinting with the 30 days that you return the computer. Because tech support see the worst of the worst. I once had someone try to force a vga plug into the machine the wrong way up, damaging it, and this was onsite, if he'd called we would have moved his machine for him.

  • Lee Gibson
    Lee Gibson 9 days ago

    What the... only via an online form... and if you only have a broken PC then how do you fill that in?

  • Lee Gibson
    Lee Gibson 9 days ago

    To be fair to iBuyPower support, it's soul destroying working phone support, day in, day out, and you just wish you had a better job. I was in the same boat and lasted a couple of months. Plus some people would wreck their machine not fix it.

  • Lee Gibson
    Lee Gibson 9 days ago

    I was annoyed just watching the Dell support, they must have farmed out support to Bangalore to the cheapest bidder. Instead of having levels of uneeded complexity, just have one line who take the details, and another line who fix the issue or request a return or engineer. All this extra complexity, they should know their support agreement as you should give premium support a seperate number. I designed business processes for a living, this is not the way.

  • REZ- Reviews and More!

    16:35 You can just download parts? Why didn't I download dual TITAN RTX cards and uninstalled my 940MX? I also need to download 5 TB RAM, an Intel i9-9980XE CPU, 25 TB Hard Drive, and a 1600 Watt power supply. Plus a desktop case download.

  • Kenneth Wilfong
    Kenneth Wilfong 10 days ago

    yeah ibuypower is actual trash

  • Stefan de Jong
    Stefan de Jong 10 days ago

    How and why are all the Dell operators tech-incompetent indians?

  • Gercey
    Gercey 10 days ago

    ibuypower guy noooooo

  • Kyle Reyes
    Kyle Reyes 10 days ago +9

    I've had the worst customer service experience with iBuypower. I ended up having to report them to the BBB over a $6000 order. They had no idea where my order was, sent it over a month late, with the wrong monitor, told me I had to send the monitor back, and they would have to check on it before they sent out mine, then said that they were out of the monitor I ordered, and it would be about another month before they got one in.
    After everything it took two months, around 10 phone calls, and being lied to, and treated like crap, to get half my order, and force them to refund the amount for the monitor, so I could order one from amazon.
    I would never order another thing from that company, and honestly feel extremely upset about the whole ordeal to this day, months later. Please don't support this kind of behaviour.
    If you've read all of this. Thank you for listening. Watching this video, and hearing their tech support got me really riled up, and I needed somewhere to vent. :(

  • ROFLCOPTERFMLYOLOSWAG69

    Man after all these years I swear in my mind I had Alienware as this gamer focused company. But after these last three videos it seems to be more of a label/logo than a motto, shame. On the flipside Maingear seems to be just that good for them.
    iBuypower's "it's your fault for being stupid" attitude is quite cringeworthy and I honestly hope that guy was a one off that was having a bad day or something.
    On a cool note you can scam HP out of some free RAM by pretending you have a stick loose.

  • Zak Summers
    Zak Summers 12 days ago

    never buy a alienware system lol

  • Mark V.G.
    Mark V.G. 13 days ago

    I want to marry Janice. Get her a house, an suv, a big patio with dogs and grow old... you know.

  • kevin ham
    kevin ham 13 days ago

    does anyone else hate when companies outsource customer service to india.

  • kevin ham
    kevin ham 13 days ago

    linus always has the funniest people doing these vids with h9im

  • Dave Chesebro
    Dave Chesebro 13 days ago

    I expected the title on this one to be clickbait... NOPE, that asshole should definitely get fired. I can't even believe that nonsense. This is literally your whole fucking job.

  • Whquarters
    Whquarters 13 days ago

    India

  • Rachéa Ruiz
    Rachéa Ruiz 14 days ago

    It's not Hua-way, it's Hua-@13:56

  • balsero17
    balsero17 14 days ago +2

    Did any of these companies watch this video?

  • mattroski007
    mattroski007 14 days ago

    I always hated iBuy from their rediculously overpriced systems, but now I have a good reason to dislike them, they hire dicks. Cornholio should stick to flipping burgers.

  • munir amlani
    munir amlani 14 days ago +6

    My Dell experience was exactly like this. EXACTLY!!
    OMG HP was appalling!
    Hats off to Janice! She is wayyyy more patience than me!

  • Skiddzie
    Skiddzie 14 days ago

    DON'T UNPLUG THE COMPUTER. YOU TURN OFF THE PSU TO CONTINUE STAYING GROUNDED WITHOUT RUNNING POWER THROUGH IT.

  • CovertPhilosopher
    CovertPhilosopher 15 days ago +1

    No offense to all indians but i just bought an alienware area 51m from dell and before buying that I had to go through hours of excruciating calls with Dell's tech support (mostly indians) to get some simple bits of information out. Also keep in mind I was calling from another country so it was all international rates being wasted on those long calls !

  • Brayden Moore
    Brayden Moore 15 days ago

    15:18 ehhhhherrrrreheherrrerEH!

  • Whynot
    Whynot 15 days ago

    I learn infocomm tech for 5 month and i think this is ridiculous hahahahaha

  • Kevin Reyes
    Kevin Reyes 15 days ago

    And thanks to Linus we now know who should we never buy from even if that means few extra 💵 😗
    Still Can't believe it
    Basically said to her well you already paid for it so it's your F* problem now....

  • Jose Cuervo
    Jose Cuervo 16 days ago +1

    DELL and HP is the expected large corporation garbage costumer service. But ibuypower..... WOW.... that was unreal. LMAO!

  • METLIN GAMING
    METLIN GAMING 16 days ago

    is she just acting like she doesnt know what shes doing? cant see a ltt employee not knowing what ram is xD no offense

  • KTN_ Jimaek
    KTN_ Jimaek 16 days ago

    ivan is hilarious

  • John Bales
    John Bales 16 days ago

    I used to do Call Quality monitoring and coaching for customer service agents in another industry but the same customer skills apply. There was a big difference between the good calls and the poor calls. On the good calls the agent/technician was friendly and displayed a willingness to help, no matter the knowledge/skill level of the caller. They did not make excuses ("you should be talking to sales, not tech support") and then doing a cold transfer to another agent/department, causing the caller to experience long wait times only to have to repeat their information and problem over and over again. They took control of trouble-shooting and resolving the problem, offering videos if available that the caller can follow along, and walking them through the steps necessary to diagnose and resolve the problem, adjusting as necessary to the skill level of the caller. Sometimes remote desktop control helps, sometimes everyone has to get their hands dirty! The good technicians seems to have appropriate technical knowledge to diagnose and resolve the issue(s). When finished, the technician closes the call ("I'm glad we were able to resolve the problem for you. Is there anything else I can help you with today? Thank you for calling XXX Computers.") Good customer service is not rocket science and can be taught and improved on, but a technician/agent who does not have the appropriate level of knowledge/skills to resolve issues, or is unwilling to do more than necessary to just get by (their voice and attitude projects they don't really care), might a well be given their notice because otherwise, they can drive away customers.

  • Navad
    Navad 17 days ago

    11:25 what an asshole holy shit o.O

  • Haolun Hangsing
    Haolun Hangsing 17 days ago +6

    Janice from Accounting!! John Oliver wasn't lying. Lol

  • Pingman
    Pingman 17 days ago

    Janice's smile makes me smile :)

  • Lane Johnson
    Lane Johnson 18 days ago

    I've received the same kind of support from Razer and ASUS on keyboard and a graphics card. Razer sent me a 2 year older product after a month long wait and ASUS would change their mind every other day whether they were going to repair the card or replace it. I only waited thru 3 weeks of that with ASUS, but even one bad support experience can cost a company so much money in sales. They outsource to save money and cut their own jugular.

  • generic name
    generic name 18 days ago

    Janice: Hi, i need your help
    Support guy: Yeah, ask someone else for help
    bitch excuse me?

  • Klāvs Krūmiņš
    Klāvs Krūmiņš 18 days ago +7

    Could You try this with iMac or something else from Apple? :D

    • Android Kenobi
      Android Kenobi 14 days ago

      oh man, did u see CBC Australia or some news channel did, though it was more along the lines of repairs and Apple not fixing it and instead pushing ppl to buy something new. It features a guy on youtube who does Apple repairs, (forgot his name)

  • Switch Craft
    Switch Craft 19 days ago +5

    we will take u to teh sales department
    me: DA HELL??!!!??

  • delightXD
    delightXD 19 days ago

    Those music though lol

  • Trev
    Trev 19 days ago

    This episode plus one idiot tech support guy just lost ibuypower half its business..

  • Nick Jones
    Nick Jones 20 days ago

    Smooth operator🤣🤣

  • This Is D
    This Is D 21 day ago

    As someone who has worked in a customer repair call center job, the ibuypower call made me cringe. The reason you have a job is for this exact situation. If the customer had hardware expierence they likely would not have had to call anyway. To me if you dont have the patience to help those with limited knowledge then why even work there? Iv been reccomending this company to people for 15 years....never again.

  • Shouki TV
    Shouki TV 21 day ago

    ORIGIN is fast

  • Xinyue Zhao
    Xinyue Zhao 22 days ago

    Ibuypower sucks, I won't buy anything from them after watching this video. (After a few minutes) Also, HP.

  • Brad Maggard
    Brad Maggard 22 days ago +5

    Janice is pretty cute. They should have her in more videos.

  • Legitti
    Legitti 22 days ago +3

    Soon as I saw iBP logo I knew its gonna be bad lol, based on previous episodes.

  • Lezrleia
    Lezrleia 22 days ago

    Do tech support have mystery shoppers?

  • Sirmellowman
    Sirmellowman 23 days ago

    what a fucking great video dude, so many bullshit companys cut corners with this stuff.

  • eurosonly
    eurosonly 23 days ago

    Holy shit dude. The guy has no imagination and teaching skills. Who the fuck hired him for tech support if he can't explain what two sticks or ram look like top a customer on a phone???? At least fucking try dude. I would've said something along the lines of: towards the top of the motherboard before you inside the case, you will find a fan of some sort and to the right of that fan should be two sticks with latches below and above them. Push on the latches to let loose the sticks and pull them out and then put them back in, gently giving the sticks an even push on the center of each stick and them clamping in the latches towards the sticks by pushing on them. How hard is that?

    • Loreaver
      Loreaver 23 days ago

      I would have emailed the person a TheXvid video of ram upgrade

  • Spills51
    Spills51 24 days ago +1

    Origin did well but I feel like it depends on who you end up with at that moment.
    DELL...Across the board has TERRIBLE support...Even if you end up with someone who is ok...ANY COMPANY that has a HELP CENTER that has FORIEGN staff in my mind is inexcusable.
    Your customers are calling for help...And you CHEAP OUT on one of they most KEY steps for a COMPANY.
    TERIBBLE< TERRIBLE< TERRIBLE DECISION.

  • {Z}Mike
    {Z}Mike 25 days ago

    sorry ass tech support,she literally asked the tech adviser if she should un-plug it and plug it back in to fix it,she should not have even called him.

  • Lmao XD
    Lmao XD 25 days ago

    The plot thickensss 😎

  • montyman montyman
    montyman montyman 26 days ago

    Wow glad I build me own

  • April Sunshine
    April Sunshine 26 days ago +1

    Wait, for $1,500 ibuypower refused to teach something as simple as how to plug in the RAM sticks????

  • Band Guru
    Band Guru 27 days ago

    The iBuyPower guy should be fired. There was no reason he couldn't have been more helpful, assuming that company requires at least SOME experience for support jobs

  • Caleb Slagh
    Caleb Slagh 27 days ago

    poor janice..

  • Stephen Berry
    Stephen Berry 28 days ago

    Janice looks a little to old for me 😢😢

  • cruise 007
    cruise 007 28 days ago

    You guys should do another one of these to see if they have improved lol

  • LevisZockerbude
    LevisZockerbude 29 days ago

    yeah hp support and dell support is pretty bad in germany too! Nice Vids guys keep it up!

  • Dave Dom
    Dave Dom 29 days ago

    I need to get a new job. I'd an employee of the year in a PC shop.

  • SoulgainTM
    SoulgainTM 29 days ago +5

    These priceless emotions that Janice cracks. Loved it! :'D

  • Landon
    Landon 29 days ago

    Although this video is a bit old, i would have loved a "if you can't help me fix this, then i guess you should transfer me to sales so i can get a replacement or a refund, as this is unacceptable, also may i have your name for future reference?"

    I have a feeling he would crawl out of the computer's speakers to personally kiss her ass, or say "it ain't my fucking problem, i'm getting paid minimum wage for this shit," and hang up or sit there until she hung up.

  • readme_nfo
    readme_nfo Month ago

    i'm almost positive i can hear one of them whisper "what the fuck is wrong with him" at 11:31

  • Łukasz Prochon
    Łukasz Prochon Month ago

    Like :D For white hat and darck coat :D