Listen to 3 year old's emergency call after pregnant mum falls down stairs - BBC News

  • Published on Dec 22, 2015
  • A three year old British girl is being awarded for her bravery - after she phoned the emergency services when her pregnant mother fell down the stairs. Emma who's from Bristol in South West England managed to give her address to the responder and talk through what had happened. Emma's mum Catherine and the new baby boy are both fine thankfully, she told us how proud she was of her daughter!
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Comments • 20 419

  • Kena
    Kena Year ago +9657

    I just love how the woman called her "darling", "sweetie" and lovely, with a calm and soothing voice ❤

    • Damien Montero
      Damien Montero 7 days ago +1

      @The horrible story of a man that was forced to connect his youtube account to google+ probably, the weird thing is i saw a night time news piece about that, but it was workplace specific, like saying to a woman, hello love, darling, sweethaert etc, which being a londoner its hard not to, whether youre a man or woman, the amount of times a female black cab driver or cashier has called me darling, love or sweerheart ive lost count, but the woman on this programme was american and i remember thinking what doss she know wbout london dialect, and that type of old school cockney vernacular, yeah im not saying in a really formal setting using thise terms are ok, but they're not sexual at all, if you come from london its just like calling someone a friend, mate or pal, but in an office setting saying can you get me those papers, cheers love, thanks darling, maybe not cool but this american "expert" ended hundreds of years of london based informal expression in less than a minute.
      Im 38 I'll never change if a lady is getting off the dlr and needs some help and i help and she says thanks its just normal to say, ah thats ok sweetheart no worries, or if im talking to a cashier i still, ah thanks love, and vice versa by females, of a certain class, these terms are still very persuasively used, maybe its just the area you was brought up in etc, cos tbh ive never noticed many of my middle class work colleagues talking like this, but its too engrained in me now and i wont change, although im more conscientious now, especially at work, and if its a female colleague i have banter with i might jokingly say get that for me gorgeous, but not someone that wasnt a friend, wouldn't be appropriate, but im not gonna stop completely i wouldnt know how to talk otherwise lol

    • Damien Montero
      Damien Montero 7 days ago

      @Jaycie Victory it sounds like yorkshire or somewhere rural, she's got that countryside hint of softness and it just sounds like a Yorkshire based accent

    • Julie Enslow
      Julie Enslow 10 days ago

      @a commentator
      OK. Or it was relayed by text. Either way - it was relayed.

    • a commentator
      a commentator 10 days ago

      @Irene Johnston or address any woman over 50 as mother, as a respectful term

    • a commentator
      a commentator 10 days ago

      @Reno Niel. i didn't. does it matter ?

  • Dearest Drew
    Dearest Drew 7 months ago +11515

    the fact that this toddler immediately knew it was important to tell the operator that her mum was pregnant 🥺🥺 “and she’s got a baby” so smart!

    • Aaroonplayzzz
      Aaroonplayzzz 29 days ago +1

      i think the mom told the child to call 911

    • EG and AJ
      EG and AJ 2 months ago


    • the breathtaking meth
      the breathtaking meth 2 months ago

      @Unseen Lefty ' ew, rap-e

    • jane the pain
      jane the pain 2 months ago +3

      @Exe yeah but she specified that her mother was pregnant.. you dont have to be- whatever this is

    • Vijaya vaja
      Vijaya vaja 2 months ago +21

      @Masha B. I'm relieved :) that's good

  • Sovkhan
    Sovkhan 7 months ago +11644

    Fortunately the mum was okay and the baby was not harmed in the accident I hope they all live a great life after such an unfortunate situation.

    • Tissah
      Tissah 18 days ago

      Imagine your own child saving you AND your unborn child’s life. Knowing that a part of you loves you as much as you love them. That baby’ll be so so appreciated for her entire life ❤️. They’re so blessed to have her.

    • Han Sserafim
      Han Sserafim 27 days ago


    • Kathy Gherardi
      Kathy Gherardi Month ago

      @Aliali3210 NHS, so no debt

    • Lucy Avarda
      Lucy Avarda Month ago

      They all look great now. I checked out their Facebook account. Youngest is 6, Emma is 10 and oldest brother is 12

  • Mich W
    Mich W 7 months ago +2659

    The fact that she even mentioned the baby at all is just incredible, realising that not only mummy but baby could be hurt too, it just staggers me. Watch out mum you've got a smart one there.

    • io
      io Month ago

      @DogTurtle shes 3

    • Hadil Ayyad
      Hadil Ayyad Month ago +4

      @CCT Productions for a three year old to be aware enough to tell the operator ‘mom and baby’ that’s really smart

    • Eileen McDonald
      Eileen McDonald 2 months ago

      @eireannClover wtf are you babbling about

    • DogTurtle
      DogTurtle 2 months ago

      @eireannClover I didn’t say it was common sense that she stayed calm, that part was impressive, it’s common sense that she was hurt

  • Lena
    Lena 7 months ago +9154

    The kid was so calm! Most kids would just freak out and start crying.
    That kid handled it beautifully, as did the operator

    • Kristina T
      Kristina T Month ago

      I'm more impressed at how well this 3 year old can communicate. I feel like too many parents these days shower their kids with baby talk and you get 3 year olds who aren't taught to speak in clear phrases and are still all "goo goo Ga Ga"

    • ♡•_Kate_•♡
      ♡•_Kate_•♡ Month ago +1

      Children are intresting.
      Unless they are severely hurt, they will not cry or freak out unless they see the adult doing It.
      As the mom was passed out, the child didn't necessary fully understand what's wrong. Only that the mom fell and is sleeping.
      So yeah, the child didn't understand the whole situation and so remained calm.

    • Keridwen X
      Keridwen X Month ago

      IM crying tho 😭😭

    • KD Photos
      KD Photos 2 months ago

      No, they wouldn't. Not a 3 year old.

    • helixxia
      helixxia 2 months ago +1

      @CC yes of course. still just feeling kinda dumb when a kid did better than me

  • Akshaya achu
    Akshaya achu Year ago +20594

    A big applause to the one who spoke kindly with the kid

    • Kay
      Kay Month ago

      @Beney11 That might be true for the majority but I remember some things and what I thought from when I was 3. I was shocked when I found out most people have few, if any, memories before the age of 5

    • shortstackstone
      shortstackstone Month ago


    • princess traiger
      princess traiger 2 months ago

      @EssBee have you not seen where dispatchers have completely discarded a call because there feelings had gotten hurt or they feel they can't help or they think it's a prank and there all trained to. Or like that 19 boy who had gotten shot and the dispatcher got his feelings hurt so he told the person on the phone to deal with it and hung up. It's more common then you think.

    • princess traiger
      princess traiger 2 months ago

      @F.B.I. in a situation like this you have to talk to a child like that, speaking as an adult can make them even more anxious or scared

  • Chris Ducat
    Chris Ducat 7 months ago +24439

    "She's going back to sleep now" 😭 what a sweet child, I hope everything was okay in the end.

    • Nutsaur
      Nutsaur Month ago

      You n' I can be friends!
      "Hope they're okay!"
      I check description and learn the answer in 5 seconds.
      Came to say the opposite and saw your comment.

    • Bernepen
      Bernepen Month ago

      @Jessica p

    • PeliHamsteri
      PeliHamsteri 2 months ago

      Yeah :'(

  • Echos
    Echos 7 months ago +1590

    I love the way the dispatcher calls her "my lovely", it's just so damn sweet, such an adorable British phrase 🥰

    • Three Steps Sideways
      Three Steps Sideways 8 days ago +1

      @rottedpotato64 Indeed Duck, yet another ;)

    • rottedpotato64
      rottedpotato64 8 days ago

      @Three Steps Sideways woah, another guy from linconshire?

    • Three Steps Sideways
      Three Steps Sideways 8 days ago

      @CEREBROBELFAST It is, here in Lincolnshire we'll say ''my love'' & not my ''my lovely'', but same difference.

    • Bernice Gordon
      Bernice Gordon 8 days ago

      @rottedpotato64 its???

    • a commentator
      a commentator 10 days ago

      @CEREBROBELFAST it's used all over.

  • Megan Deng
    Megan Deng 7 months ago +1272

    According to my searching, the mother was able to safely deliver her baby! She was okay, apart from a concussion, and baby is healthy.

    • A. Foster
      A. Foster Month ago

      Thank you...

    • V Outsider
      V Outsider Month ago

      Thank you

    • Christopher
      Christopher 2 months ago

      @ani a lol was just about to write the same thing 🤦

    • Lori Benintendi
      Lori Benintendi 2 months ago +2

      Praise God!! Out of the mouthes of babes.🙌👑✝️🕊

    • ani a
      ani a 3 months ago +8

      You needed a search to open the description of this video?

  • Suhaib Suhaib
    Suhaib Suhaib 3 months ago +245

    It’s extraordinary how serene and calm this little girl sounds. I’m 15 and I would freak out if my pregnant mother was lying unconscious at the bottom of a flight of stairs

    • sub to me
      sub to me 2 months ago

      @Guardian Yes now I'm gonna 2000 nuclear meltdowns excuse me

    • sub to me
      sub to me 2 months ago

      I'm so shocked guys I think I'm gonna have a heart attack

    • Guardian
      Guardian 2 months ago +5

      @sub to me why are you shocked? Is it weird for them to act like that in that age?

    RAMASAMVED NAMANA Year ago +97638

    Let’s all just agree that the 3 year old has better social interaction skills then most of us

    • ShiniGummy L
      ShiniGummy L 12 days ago

      @LeBozo James Simp True but fortunately i live in rurals and the village aways visits the house

    • z_unume
      z_unume 16 days ago

      Imma hurry up and comment before it reaches 500

    • Anbu
      Anbu 21 day ago


    • Jason Eaton
      Jason Eaton 24 days ago

      The kid set her up and pushed her..

    • Apple Avenger
      Apple Avenger 25 days ago

      agreed, wish I had too!

  • Elizabeth Jarram
    Elizabeth Jarram 7 months ago +472

    This operator knows how to talk to kids which you can tell by how gentle and sweet she asks the little one on what happened.
    Plus, the little kid named Emma who helped her mum by ringing for emergency services is so brave. Well done, Emma!

    • Tom Gibson
      Tom Gibson 2 months ago +11

      Yeah, the operator switching tone as soon as the kid spoke really shows they know what their doing, Great job

  • V43 1018
    V43 1018 7 months ago +491

    It is relaxing, that a 3 years old child knows what to do in situations like that.

    • Kristina T
      Kristina T Month ago +1

      Only if you teach them. I've known parents of 3 year olds that don't at all encourage them to develop their speech and pronunciation and are delighted when they say a word that's barely legible. Those kids would sound like "MOMMY FALL. MOMMY OUCH. BOOOBOO HEAD."

    • Heli_Cops321
      Heli_Cops321 2 months ago

      Gives me a bit more hope for Humanitu

    • Chris M
      Chris M 2 months ago +13

      she was obviously raised well they dont all come out all like that

  • Gourav Kumar Singh
    Gourav Kumar Singh 7 months ago +221

    The dispatcher and the kid's conversation really got me tearing...I am so happy that the mom and the baby is fine...

  • AquaFellDown
    AquaFellDown 2 months ago +41

    “She’s going back to sleep now.”
    My heart literally dropped, what a sweet and innocent child 🥺

  • Sagei
    Sagei Year ago +43446

    I love how quickly her tone changes once she hears a child's voice

  • Metal Butterfly Gaming
    Metal Butterfly Gaming 7 months ago +116

    sweet little girl getting her mom the help that she needed, she saved her mother's life and her siblings too!!! props to the mom for raising her daughter the right way.

  • Lane Robertson
    Lane Robertson 7 months ago +101

    It's so heartwarming to see humans come together in a positive way. It really can make all the difference.

  • CJ
    CJ 7 months ago +115

    All beautiful people. The operator, mum who taught her daughter well and obviously, the little angel. Warms my heart ❤️

    • heron's door
      heron's door 7 months ago +4

      @Michael Hart Both, I'm sure. But in the context of this video we only know about the operator, mum and child so it's normal to comment on the content of the video we have in front of us.

    • BanditRowlet🇺🇦
      BanditRowlet🇺🇦 7 months ago +4

      @Michael Hart Way to ruin a moment

    • Michael Hart
      Michael Hart 7 months ago

      Why do you assume the mum taught her and not her dad/both?

  • LetAllSing Italian Lyrics
    LetAllSing Italian Lyrics 7 months ago +85

    This hits me hard cause also my mum fell down the stairs when she was pregnant of my little sister, I remember that I was 8 years old and I cried so so much, now I'm almost 21 years old and my little sister is almost 12. My mom is fine and my little sister was born healthy. I admire this little 3 years old girl.❤️

  • Luke's Locomotives
    Luke's Locomotives 7 months ago +93

    "She's going back to sleep now"
    I cried

  • 0ok02 The Person
    0ok02 The Person 7 months ago +55

    Man, that girl's actually smarter than almost everyone in the same age lol. Like damn, she knew what to do in a situation like this, thanks to her mother's teaching as well. I praise the operator as well, bcus she did actually took her job seriously and listened to the kid.

    • R
      R 7 months ago +3

      Most 3y olds that I know just eat sand. Like that's literally the only mode that they can operate in. So that girl definitely surprised me a lot.

  • WJen8
    WJen8 7 months ago +184

    When she said "she's going back to sleep now" I panicked because there are some accidents or situations where you need to stay awake or something horrible could happen with your brain 😭

    • Mr. Empty
      Mr. Empty 2 months ago

      @Aguest So?

    • Aguest
      Aguest 2 months ago

      @Mr. Empty Mr Empty indeed. Compeltely devoid of empathy.

    • Mr. Empty
      Mr. Empty 2 months ago

      Why would you panic? You don't know her. Her life or death is irrelevant to you.

    • Stephen
      Stephen 2 months ago +1

      No. It's just to enable other people to assess the extent of the possible injury. Otherwise you can't tell if the person is sleeping or if they fell unconscious.
      Generally, the less energy the brain uses, the better it is for the recovery - this is why sometimes doctors will induce a coma.

    • Yulea chuu
      Yulea chuu 3 months ago +1


  • Karen Davis
    Karen Davis 7 months ago +34

    This little girl is so brave and yet stayed calm the whole time. Great job little one! Hope you have a wonderful day.

  • Likita Devi
    Likita Devi Year ago +25189

    The fact that she listened to the child so patiently deserves some respect.

    • Likita Devi
      Likita Devi 2 months ago

      @Shinnosuke Don't worry, not everyone sign up for work that adds value by directly helping others. This work requires a lot of patience not anyone can do it.

    • Matt
      Matt 2 months ago

      @Tallic I wrote that like a year ago, I was very stupid 💀 Yes I know that it isn't ableist to hate racists. Literally I'm a completely different person now and I don't remember even writing that comment infact I barely even use TheXvid

    • Tallic
      Tallic 2 months ago

      @Matt It isn't ableist to hate racists

    • alphakennybody
      alphakennybody 3 months ago +1

      @Likita Devi who doesn't

    • Likita Devi
      Likita Devi 3 months ago

      @Froggo Yeah, the amount of panick we will have to listen.

  • Universal_Wisdom
    Universal_Wisdom 6 months ago +13

    Outstanding panic control by the little girl, only 3 years old and she’s calm and collected making sure mummy gets the help she needs. Also, great communication from the dispatcher making sure she gets the information she needs while making sure the little one stays calm.

    • hasan plaster
      hasan plaster Month ago

      Will probably she doesn't know what faint is she literally said that she is sleeping but its impressive that she know that the situation is not normal and she also knows what the ambulance number is

  • Ann S
    Ann S 3 months ago +4

    Great job little Emma!! Glad to hear that mom and baby are okay.

  • Sergei Goncharov
    Sergei Goncharov 7 months ago +22

    What a sweet, polite and smart child! Bless her mum for teaching her how to handle emergency situations. I hope all is well now. Also the operator should get a pay raise!!

  • LittleDemonInside
    LittleDemonInside 2 months ago +10

    "She's going back to sleep now." That legitimately sent a chill down my spine; Emma's mother could have had a concussion and falling back asleep could be one of the worst things to do in that situation. Thank goodness all three are fine! (And thank you for telling us that in the description.)

    • FunnyPeter
      FunnyPeter 2 months ago +1

      @Mr. Empty oh boohoo 😢

    • princeteall2
      princeteall2 2 months ago +1

      @Mr. Empty ok edgelord

    • Mr. Empty
      Mr. Empty 2 months ago

      Nah that sucks, I thought they were dead. You just ruined my day.

  • The Metal
    The Metal Month ago +4

    3 years old, that's so impressive. What a smart and brave girl. She's a life saver.

  • Happyout
    Happyout 7 months ago +23

    Sarah Morris is the Emergency dispatcher that dealt with the call. Fair play to her and a job well done.

  • Tanisha P
    Tanisha P 2 months ago +2

    Let’s all just agree that the 3 year old has better social interaction skills then most of us

  • RT
    RT 7 months ago +27

    She was so incredibly calm and collected!! I do not think I had my address memorized at 3 years old, maybe 5 years old. She's going to do great in life

  • caslu
    caslu 2 years ago +10128

    for anyone wondering what happened to the mom and her child, the mom is perfectly fine and the baby was born healthy

    • Saly Luz
      Saly Luz Month ago

      This shows the importance of teaching children their address and how to dial for emergency services; and practicing by acting it out many times. When it is a repetitive thing that happens many times a week, even very young children can learn these skills. It really makes a big difference in true emergency situations like this, and can be life-saving! I have seen the difference it makes, as a teacher of preschoolers. If you have young children in the home, just explain what we do, calmly demonstrate and act it out, then take turns like you’re doing a little skit or play. I used to pretend I had fallen down on the carpet in the classroom, and have children act out what they would do with a disconnected phone there in the classroom. Young children love pretend playing! & Thankfully the emergency number is only three digits long in most countries. Any child who knows their first 10 numbers can also dial for help. It’s also important to teach them to never dial unless it is a true emergency. I’ve known two situations where parents had to pay a steep bill when emergency services were repeatedly dispatched in response to a child’s call, only to find there was no real emergency. We explain to children that an emergency is if they can’t wake us up, if we fall down seem to be asleep, if we appear to be broken or bleeding, or we’re having trouble breathing; or if we ask them to call. 💙🙏🏽💙

    • canelle09
      canelle09 Month ago

      What a sweet dispatcher! Thank you for the update.

    • Frank Servant
      Frank Servant Month ago

      Thank God

    • Daniel Hewett
      Daniel Hewett Year ago +1

      @Sped Up Music ❥ description

    • Daniel Hewett
      Daniel Hewett Year ago

      @Christina Carter description

  • Christa POULET
    Christa POULET 3 months ago +14

    British people are extremely sweet when you go to the hospital or in case of emergency. That's what I noticed when I went to Britain. They really care!

    • Christa POULET
      Christa POULET 10 days ago

      @a commentator greetings from France ;)

    • a commentator
      a commentator 10 days ago +1

      i'm glad you think so; and sorry if that's rare where you live. take care, mind how you go.

  • Its guavablox
    Its guavablox 7 months ago +80

    Speaks seriously
    "my mummy fell down the stairs"
    Starts talking softly
    "the baby is in mummy's tummy"
    Starts talking faster

  • otocan
    otocan 7 months ago +30

    That's an incredible 3 year old who's able to use a phone and answer questions like that. Mine's four and pretty sure if I fall down the stairs I'm screwed.

    • Eileen McDonald
      Eileen McDonald 2 months ago

      Maybe you better teach your child what to do in an emergency. It is very important to teach them from a very young age

    • Clifton Mcnalley
      Clifton Mcnalley 3 months ago +4

      It really does depend on the child. I suspect this 3 year old has an old soul.
      When my nephew Henry was 5, sis and family made annual journey 12 hours to NJ to visit relatives at the holidays. Only time they saw these relatives. Henry wanted to stay with his Aunt while everyone else went shopping. Hours later, nighttime, BIL & sis returned to freakish huge assortment of emergency lights and realized they were at Aunt's house. Parked and ran towards house. First cop to see them, "You must be Henry's parents! He's fine!" He had been taught about 911. But he also explained his Aunt was diabetic and gave additional info he knew simply from hearing the adults talk. She had slipped into a diabetic coma and he hadn't panicked at all.
      He has an old soul, too.

  • Hazel ★
    Hazel ★ Month ago +2

    The operator literally was so kind and friendly to the kid and actually tried to help her understand her aswell 🥺🥺

  • Ramo
    Ramo 2 years ago +76424

    The operator actually know how to talk kids. She deserves an award too.

    • Kaisa Watson
      Kaisa Watson 7 months ago

      It's impressive how toxic this comment section is. A mother and her baby could have died. They're safe. And this is a comment section. Perspective. Please.

    • Limi V
      Limi V 7 months ago

      @i will have your order From my experience that's entirely wrong. They often feel like they're treated like idiots and then they don't want to continue the conversation. Maybe if you read my other conversations it would give you the clarification you need

    • i will have your order
      i will have your order 7 months ago

      @Limi V doing this to confirm what’s being said and also because that’s how you talk to children. Repeating what they said shows them that they’re being listened to and makes them more likely to maintain a conversation

    • Anaya Rey
      Anaya Rey 7 months ago

      @Limi V what else should she have said??

  • Jasmine D.B.
    Jasmine D.B. 2 months ago +5

    This is why it is super important to teach our kids about safety and 911 emergencies at an early age, baby girl handled this so beautifully, it truly brought a tear to my eye. In the future when I have Children, I will definitely be teaching them about all safety, like who to call if mom/dad is hurt, what to do if a stranger tries to talk to you ( a.k.a stranger danger) or what to do if someone's physically, mentally, emotionally, or verbally hurting you. I pray they're never afraid to let me know they feel unsafe.
    Edit: pertaining to the last statement, I think that's just more about me being so afraid that I could be putting my child in danger over a man. So I already have it in my head that in the future if the father and I split (not that I have a boyfriend rn, anways lol), I don't think I'll start another relationship until my kids are grown. I just feel like I would want to eliminate any potential that they could be hurting because of a man I brought into our home.

    • Ian Podmore
      Ian Podmore Month ago

      They're 999 emergencies in the UK, although I believe you will still get through on 911.

  • T-Series
    T-Series 7 months ago +28

    This is ridiculously wholesome and heroic of the 3 year old, what a legend

  • GhANeC
    GhANeC 7 months ago +8

    I really like how the emergency lady handles the little girl 😊 Bless her.

  • Libby Lou
    Libby Lou 3 months ago +5

    Good job mom for teaching you kid what to do in an emergency, good job to the child for doing it. And as always thank u dispatch for the amazing job you do! ❤️

  • Melissa Portelli
    Melissa Portelli 7 months ago +53

    This is the sweetest little British conversation ever.

  • mister tamura
    mister tamura 7 months ago +195

    In a scenario where a person can’t tell the address, how quickly can they trace the caller?

    • kevinkrf
      kevinkrf 7 months ago +130

      Depends on the country and area. In many 1st world countries( in the cities), emergency calls can be triangulated to the location. Others can look up addresses linked to the number if it's a public number. In my town, everyone knows everyone so if you say "my name is Jimmy bimmy, and am 3" we get to ya real quick. I worked at an emergency call center in the U.S. and they can find you real quick.

  • Skänkhunt42
    Skänkhunt42 Month ago

    I guess this is the most beautiful emergency call, ever!
    Glad she's alright, awesome dispatcher, awesome mom, awesome child! 🥰
    Tears fell when he said: "She's going back to sleep now", it sounds so scary...

  • xX_Luna_ Lavinch_Xx
    xX_Luna_ Lavinch_Xx 3 months ago +1

    Everything about this is so amazing, the way the woman is calm with the child and the way the child can explain what is going on. Hopefully everything is well

  • Paige Renee
    Paige Renee 2 years ago +18122

    Can we take a moment to appreciate the parents who teach their kids the importance of calling the police/ambulance? I mean, these kids are lifesavers. Thank you so much to those parents.

    • TheFoolinthe rainn
      TheFoolinthe rainn Year ago

      @unexpected vixen parents do teach these things -unfortunately, this type of responsibility is landing on children - because fathers are nowhere to be found

    • unexpected vixen
      unexpected vixen Year ago +2

      My mom's had chronic health problems since before I was born. One of my earliest memories is of her teaching me to call 911,her name,our address and phone number and all the same information about my grandmother. I think every parent should teach their child these basic things.

    • Rubaida Rahman
      Rubaida Rahman Year ago

      Soo true!💜

    • TheFoolinthe rainn
      TheFoolinthe rainn Year ago

      Yeah - maybe in certain countries, because in the USA, another 12 years she'll be calling the cops when her mother asks her to do her homework, clean her room and she doesn't want to.

    • Paige Renee
      Paige Renee Year ago

      @ReBel kiD :(

  • Say Moist
    Say Moist 2 months ago +1

    Wow! Spectacular communication and awareness from the child. 💯👏👍

  • Kenneth Igiri
    Kenneth Igiri 3 months ago +2

    I'd like to appreciate the lady on the other end of the phone for taking this 3-year-old very seriously and speaking with her in a manner that helped her get the required information.
    In some countries even adults are not taken serious in emergency situations.

    • daMoonSon
      daMoonSon Month ago

      Maybe that was dad who thought that to little girl.

  • Nikki
    Nikki 6 months ago +2

    Aww bless her, she done so well and her mum must be proud as punch..good on her for teaching her little one to phone the emergency services too..glad that both the mum and baby were okay 💜😊

  • Ambreen Iram
    Ambreen Iram 2 months ago +1

    Sweetest voice i have ever heard. I pray for the mother and her unborn baby. May God bless this family.

  • MiszzMiszz
    MiszzMiszz 4 years ago +44654


    • Zorgo
      Zorgo 2 years ago +2

      Oh my god you got 45 k likes

    • Wan Nurnasuha
      Wan Nurnasuha 2 years ago +1

      《Asthetič-Pïñeapplė 》 What I mean is how that woman on the phone knows the name of emma during that time (on call). Emma did not mention her name to that woman. That's why I'm...???

    • Jackson
      Jackson 2 years ago +1

      @Wan Nurnasuha in the description it says her name is emma .-----.

    • Wan Nurnasuha
      Wan Nurnasuha 2 years ago +1

      I'm curious, how come she knows her name?

    • Tharun Jayakumar
      Tharun Jayakumar 2 years ago +2

      Wtf how did you get that much likes

  • Chandra Thebe
    Chandra Thebe 7 months ago +7

    Beautiful and heartwarming act by a small child.

  • Claire
    Claire 6 months ago

    Take a moment and appreciate the kid's innocence as well as maturity🥰🥰🥰

  • Beatnik
    Beatnik 2 months ago +3

    Aww this little one did an amazing job! When I was pregnant, I was a preschool teacher and I used to take the kids on walks in the winter. As I got bigger, I made sure that one of the things we did was practice "what to do if teacher has an emergency" and I'd show them where my cell phone was and how to dial 911 or express dial the daycare centre, just in case I fell or went into labour or something happened and I couldn't talk for some reason. I know it sounds paranoid, but it was one of the things the kids were worried about, so showing them what to do made them feel better as well as me.

  • Nao AVein
    Nao AVein 5 months ago +1

    “ She’s going back to sleep now. “ My heart absolutely bursted 😭

  • no romcon
    no romcon 2 years ago +40847

    The call operator literally changed her tone to one of a motherly kind after a child voice came through the line

    • Michi Geng
      Michi Geng 3 months ago +1

      @Love Yours big words from someone who can’t even talk to adults in a mature manner. I’d love to see how you talk to children. from the looks of it, you’re nowhere near as kind and patient as this lady on the phone. keep yourself in check before telling other people they have issues 🙄🙄

    • Parth Srikanth
      Parth Srikanth 7 months ago

      @Love Yours damn

  • IcE🌙CoFfEe
    IcE🌙CoFfEe 2 months ago +1

    Let's all just appreciate the 911 operator who is so comforting to this adorable and smart little girl.

  • SnoozePuppy
    SnoozePuppy 2 months ago +1

    What a smart kid! They knew exactly what to do ♡︎

  • Selenopheria
    Selenopheria 7 months ago +2

    Oh thank God they're both okay... OTL What a wonderful little girl.

  • Laura
    Laura 2 months ago

    Wow, just, wow. This child, a blessing straight from heaven. Im so glad she knew what to do! Her parents taught her well, thats just so amazing, though i hate they were put in the situation

  • Just a Question
    Just a Question 2 years ago +10544

    "she's going back to sleep now" instantly started tearing up. Poor kid, what a champ for saving her Mom.

    • Likema Likema
      Likema Likema Year ago

      resto 8

    • ємιlу M.S.
      ємιlу M.S. Year ago

      @user name 💩💩🙃

    • Shaik Shagufta
      Shaik Shagufta Year ago

      @user name if you wanted to Joke or make fun , it was a bad joke😬 and was no fun. Have a nice day.

  • Anabela Neves
    Anabela Neves 2 months ago

    What a great child! A 3 year old who has such bravery to help her mom with an emergency call! I hope she, her mother and the baby are doing well
    Also congrats to the attendant to talk to her so nicely!

  • Kath🍮
    Kath🍮 7 months ago +11

    i cant stress enough who important is to teach children their home address and obviously tell them when to use it, even if the babygirl was able to call if she didn't know her address help could have never arrived on time. never underestimate children's memory or ability to understand situations, they pick up on situations more than some adults do.

  • Nikita Sivaramakrishnan
    Nikita Sivaramakrishnan 2 months ago +1

    i love how the dispatcher was so calm and patient..she really needs a raise..

  • Ben McCanain
    Ben McCanain 7 months ago +4

    Bless her little heart. I hope they were all OK ❤

  • MayRam
    MayRam 2 years ago +18797

    I love how the tone of her voice changed when she realised she was talking with a little girl. So sweet and caring. That's great training and commitment to the service.

    • Gwenneth Schibany
      Gwenneth Schibany Year ago

      In the UK it is normal to speak to children like this operator did,especially in such a circumstance.I am horrified that,according to the comments,this doesn't seem to be the case in the US😦

    • jaylena
      jaylena 2 years ago +1

      Just A Man of Culture it wasn’t

    • LBC:thinking out loud
      LBC:thinking out loud 2 years ago +1

      allesindwillkommen well explained

    • allesindwillkommen
      allesindwillkommen 2 years ago +3

      It's not training, it's a natural phenomenon called child-directed speech or "baby talk" that most adults instinctively switch to when talking to children or pets. It's well known in psychology.

  • Enchanted Goat
    Enchanted Goat 2 months ago +1

    Wow, the child didn’t even sound stressed. What a legend, and the one who took the call too.

  • WonderFinn
    WonderFinn Month ago

    wow, this is amazing. I feel proud of this child even though I don't know her at all, that's so amazing ☺️

  • -*Bored C00ki3*-
    -*Bored C00ki3*- Month ago

    God bless this child, imagine this happening to your mother at such a young age too! Such a smart child for knowing who to call! It just shows she’s been taught well and is very smart! Such a poppet! 🥺

  • hey its ani
    hey its ani 2 months ago +1

    It’s hard to imagine that this is a 3 year old toddler, she sounded so mature and calm in a situation like this. And I wasn’t aware a 3 year old could talk so well 😭

    • Eileen McDonald
      Eileen McDonald 2 months ago

      So did you talk at 3? Most are very articulate .

  • Marzipan Quiche
    Marzipan Quiche 3 years ago +20771

    The receiver honestly deserves an award for being able to handle the situation so well

    • infinite death
      infinite death Year ago

      @John Blackburn As bad as it sounds to say, it would be better for a mother to be pregnant, if she ever falls down the stairs with her baby, because her womb would provide some protection. If she were to fall with the baby in her arms.... Yeah I'm not gonna finish that thought. Either way, I hope this never happens to anyone.

    • infinite death
      infinite death Year ago

      @Petitio Principii It doesn't make you intuitive at all. in fact, the fact that he thought it meant she's pregnant, proves that english isn't his native language. "She's got a baby," could mean that she's pregnant, is holding a baby, or is a mother.

    • infinite death
      infinite death Year ago

      @YT and FB vaffanculo "She's got a baby," is a very general statement. It could be taken either way, that she's pregnant, has a baby in her arms, or is a mother. Regardless of that, the title literally says "Pregnant mum." So, you'd know either way. Your interpretation of something doesn't mean you automatically know what it means. Interpretation can be bent, depending on your perspective, understanding and knowledge.

    • John Blackburn
      John Blackburn Year ago

      @YT and FB vaffanculo The operator actually did understand it .... we are trained for all case scenarios this situation showed that the MOTHER fell down the stairs with her baby OR a pregnant mother fell down the stairs ... either scenario both the MOTHER and baby fell down the stairs

    • Ryan Martin
      Ryan Martin 2 years ago

      TheXvid Google e Facebook vaffanculo There was no way to know for sure whether she was pregnant or simply holding a child. So the operator did the right thing by asking for clarification of the child’s age. This information is important for the paramedics and thus it is better to not make any assumptions.

  • Shiva Dizayin
    Shiva Dizayin 2 months ago +1

    Here’s to unrecognized hero’s . Both the callers and the dispatchers. ❤️❤️❤️

  • Sparklez Squad
    Sparklez Squad 3 months ago +1

    Truly amazing the toddler knew what to do when a situation like this happened. Currently hoping everything turned out okay.

  • Sh Tony An
    Sh Tony An 2 months ago

    OMG I just kept watching this video to listen to their conversation. it was absolutely adorable! I had to google to read the article and watched their interview too! The operator Sarah and the little girl Emma both were just amazing

  • Lola&Moe Westside
    Lola&Moe Westside 2 months ago +1

    What a smart little girl..kudos to the Mom who taught her daughter what to do if something happens

  • • røsxlie •
    • røsxlie • Year ago +14726

    Can we just appreciate the dispatcher? She should get a raise for being so kind

    • RandumBoi
      RandumBoi 2 months ago

      It had 69 comments... NO MORE!

    • Vortex
      Vortex 2 months ago

      She did and a price

    • Sarang Singh
      Sarang Singh 2 months ago

      @there will man i guess you are too good a person , or your friends are . Stay that way forever man .

    • Novarun
      Novarun 2 months ago

      yeah no, not how that works buddy

  • anupama pavithran
    anupama pavithran 7 months ago +2

    This baby is such an intelligent and courageous one. Very smart. ❤

  • Leo Valdez
    Leo Valdez 2 months ago +1

    What a brave lil kid! Omg she’s so cute, imma cry! 😭😭

  • Shocks413
    Shocks413 7 months ago +10

    Dispatchers have such undervalued and under appreciated jobs (at least compared to the other emergency service jobs). Almost anyone else would have fainted if they heard that the baby was still in the moms tummy (she was pregnant) or if they heard she is going back to sleep now (she fainted)

  • Pratik Sahoo
    Pratik Sahoo 2 months ago +1

    Salute to this child awareness and his metal power where he stayed calm the entire situation even at a serious state and there is me when someone hurts starts panicking.

  • Mika Miks
    Mika Miks Year ago +7397

    She activated her mum voice very quickly as soon as she realised she was talking to a child. She’s brilliant

    • White-falcon Galt-us
      White-falcon Galt-us 11 months ago

      Yes she is

    • Life is annoying.
      Life is annoying. 11 months ago +1

      𝚠𝚑𝚊𝚝'𝚜 𝚢𝚘𝚞𝚛 𝚎𝚖𝚎𝚛𝚐𝚎𝚗𝚌𝚢 ?
      ✨💖Ok, and is Mummy breathing ?💖✨

    • ok
      ok 11 months ago

      @Emmy D its not that big of a deal

    • ღ Willow_Animates ღ
      ღ Willow_Animates ღ 11 months ago

      @Emmy D bruh okay jeez holy crap critizing everything huh lol?

  • Karen Davis
    Karen Davis 7 months ago

    This little girl is so brave and yet stayed calm the whole time. Great job little one! Hope you have a wonderful day.

  • Pucks & Pages
    Pucks & Pages 2 months ago

    I'm proud of that child! So calm and intelligent.

  • Joan Anaeze
    Joan Anaeze 3 months ago

    Such bravery 🙂
    If that was me at 3, I would melt and cry 😢

  • Thisura de Silva
    Thisura de Silva 3 months ago +1

    That dispatcher was a true professional, she never scared that angel of a sweetheart and got every information the needed. Also kudos to mom too

  • Elavenil Meenakshisundaram

    What a sweet child with a wit !! Hats off to her ! And the lady's kind attitude towards the baby is really heartwarming!

  • Artkoholic
    Artkoholic 7 months ago +2

    Imagine if that 3 year old daughter didn't call for help. Im glad they are both okay.

  • 💦JellyFrog💦
    💦JellyFrog💦 2 months ago

    I love how I officer is so calm with the child, and I hope the mother and the baby are okay with good health.

  • Tasfia Tania
    Tasfia Tania 12 days ago

    Can we please give around of applause to mom she taught her child well The fact that the 3 year old has better social interaction with the officer then most of us Round of applause to her

  • Ms.Rqmanoff
    Ms.Rqmanoff Year ago +16764

    “Mummy fall down da stairs”
    “And she’s got a baby”
    “It’s in mummy’s tummy”
    What an absolute sweetheart.

    • beefruits
      beefruits Year ago

      @Vincent Lu No, the baby was saved and so was the mother.

    • Adam Abele
      Adam Abele Year ago

      @Joe Richards Then the child needs to know numbers.

    • Joe Richards
      Joe Richards Year ago

      @Adam Abele TBF, '999' is not a hard number to remember...

    • heather Miller
      heather Miller Year ago

      @Kid what?

    • Adam Abele
      Adam Abele Year ago +2

      @Matthijs Norg It says in the description that the kid gave the address and probably all the names. I have no doubt about that, but it is of course edited.

  • StillOofing1 idiot
    StillOofing1 idiot Month ago

    What a sweet child he actually knows that something happened and knows what to do😭

  • Shovit Chettri
    Shovit Chettri 3 months ago

    TheXvid has recommended me over 5-6 times, but yet i listen all over it and still feel how brave and cute the kid sounds !!

  • Bailey Hepworth
    Bailey Hepworth 7 months ago +3

    This was cute and it's a good thing this little girl knew what to do

  • Khuziwe Sithole
    Khuziwe Sithole 7 months ago +1

    That's such an intelligent young girl! Big ups to mum!!

  • Dr Bob
    Dr Bob Year ago +2835

    Hats off to the emergency call operator as well for keeping the little girl calm. A remarkable encounter.

    • Florea Cristian
      Florea Cristian Year ago

      especially when she asked if "mummy" was hurt anywhere except the head to see if the baby was hurt, really subtle

    • Kat Foster
      Kat Foster Year ago +8

      @Valayrian Steel The video was edited to remove the address.

    • James Brocklebank
      James Brocklebank Year ago +16

      @Valayrian Steel The video was edited.

    • Valayrian Steel
      Valayrian Steel Year ago +4

      How did she know that the girls name is Emma

  • PS
    PS 3 months ago

    So appreciable of the little kid who's so intelligent
    •To call for ambulance
    •To also inform the other side about her sibling.
    I hope they're having good days now😌😌

  • olgierd ogden
    olgierd ogden 3 months ago

    A mature mind in a very young body… I live in hope, as a lot of adults I’ve known can hardly put into words what this enchanting angel said and did.

  • Rina Du Preez
    Rina Du Preez 7 months ago +4

    Too adorable ~ and what a lovely Operator to have taken that call. She's brilliant 😂🌹