Undercover Boss - East Side Mario's S2 E10 (Canadian TV series)

  • Published on Jan 3, 2014
  • John Rothschild is the CEO of Prime Restaurants Inc., which has over 140 casual dining restaurants in Canada and the U.S., including East Side Mario's. He goes undercover in the restaurant in a bid to check the front lines of the business. With the explosion of family dining restaurants, East Side Mario's is fighting for customers and Rothschild is worried that his brand is starting to look dated. But his own staff and customers have surprising solutions to reviving business, and when he reunites with the people he worked alongside, he makes a big difference to both their personal and work lives.[25]

Comments • 288

  • Emmanuel Aguilar

    Man east side marios is trash honestly lol
    Worked there when I was younger and my brother was a kitchen manager for 8 years at 2 locations .
    They treat people like garbage . I've seen 2 locations close just in my city

  • just
    just 3 days ago

    rothschild, the world bank owner, the world system manipulator

  • Marie Allmon
    Marie Allmon 4 days ago

    it's called a migraine headache in the reason why you get my grand heritage is you're not eating vitamins and you're not getting enough sleep and you're not getting the right food that's what causes migraine headaches

  • Emma B
    Emma B 5 days ago

    Why a livable minimum wage is needed!!!

  • The Person
    The Person 8 days ago +1

    The second store with the fat chick chef, she wipes her nose with her bear hand and then puts her hand straight back on the food, fucking disgusting, she should be wearing food gloves and lose some weight so she aint nose dribbling on the food.
    And her hard luck crack head story, I dont believe a word of it and since when do Police go around torching tents, get real, this aint the cotton picking slaves day
    I bet real money shes a fucking democrat

  • Rebecca C Ramirez
    Rebecca C Ramirez 22 days ago

    Hopefully forever 21 is on the show

  • Ivan C
    Ivan C 29 days ago

    To the dishwasher kid, your my hero dawg grinding it out every day and still doing what your passionate for , getting after it.

  • Remy novver36
    Remy novver36 Month ago

    he got a car , but does he have a license??

  • Remy novver36
    Remy novver36 Month ago

    i miss u all the time wifey while u sitting at home im working my ass off.

  • Remy novver36
    Remy novver36 Month ago

    why is the supervisore sitting downtalking with t the employee?? so fake!

  • Remy novver36
    Remy novver36 Month ago

    this show soo fake! they already know who the boss is , just acting.

  • Remy novver36
    Remy novver36 Month ago

    kids shouldnt eaat free, the price should just be half off for them! working for nothing.

  • SmutnaJules007 rychwalska

    29:02 "Hey there Susan, it's me calling," As if his own wife wouldn't recognize his voice, wtf. Who SAYS that?

  • SmutnaJules007 rychwalska

    (4 shrimp), TWO scallops??!! THAT'S the PROBLEM, CHEAP A** portions. I bet the seafood dishes at the restaurants HE goes to, serve huge SEA scallops, not the baby micro Bay scallops, and MORE THAN TWO!

  • chris kowalski
    chris kowalski Month ago

    We have an East Side Marios in our community and we love it...The service is fantastic...The food is very good and you get lots for your money...We went there one night and found the service so good we felt obligated to phone the manager and tell them that the lady whom waited on our table was super...

  • felix121984
    felix121984 Month ago

    Is Kelsey First Nations ?

  • Fern Tom
    Fern Tom Month ago

    I do hope the young lady with headaches is fully investigated for Arnold Chiari and for any heart problems ; sometimes headaches are caused by undetected problems with the heart .

  • William Gruff
    William Gruff Month ago

    He's a 'restron-tooer'? As CEO he ought at least to know that regardless of pronunciation there is no N in restraurateur.

  • Robert K
    Robert K Month ago

    When you she "things like this don't happen to little people like me"... I was confused. He is no better than you. People like you make up the whole company.

  • Fern Tom
    Fern Tom Month ago

    Did the young lady with constant headaches had a complete workup for Arnold Chiari syndrome ?

  • asking Americans
    asking Americans Month ago

    its entertaining to watch a Jew actually work with their hands

  • asking Americans
    asking Americans Month ago

    a jew pos running a Italian eatery ,not a single wop to be found ..whats next 'undercover boss Kazakhstan'' where hindus make pizza

  • 205 Bolton Superintendent

    was his name john ROTHCHILD HELLO did anyone see that

  • Firas Francis
    Firas Francis 2 months ago

    cheap ass boss

  • BboyEklypse
    BboyEklypse 2 months ago

    Why would you train someone telling them they were crackheads

  • Smokey Mcchrondo
    Smokey Mcchrondo 2 months ago +1

    Canada seems like a way better country then the U.S.

  • Ron Snyder
    Ron Snyder 2 months ago

    A Canadian company has "The Statue of Liberty " as their logo??? Not A US company or even a French company. WTF?

    • M Dion
      M Dion 8 days ago

      East Side Marios is a new York Italian style restaurant.

  • andriana papas
    andriana papas 2 months ago +1

    How come in every freaking episode everybody has such a sad story to tell ? And who would share it with a person you know for a couple of hours ! This looks set up idk.

  • Galaxywolfplayz
    Galaxywolfplayz 2 months ago +11

    Don’t ignore the fact that the CEO’s last name is Rothschild

    • allan king
      allan king 14 days ago

      +asking Americans Typical idiotic comment from a moron ..

    • asking Americans
      asking Americans Month ago

      Jews cutting cost for the sake of profit …..nahh ..that doesn't sound right

  • Loyalty Courage
    Loyalty Courage 2 months ago

    20k to the legally blind guy for his eyes would have been more helpful then skiing.

  • Jason b
    Jason b 2 months ago

    A Jew is CEO of an Italian Restaurant Franchise?

  • Bills Sawshop
    Bills Sawshop 3 months ago +2

    No gloves.....

  • cars7521 cars7521
    cars7521 cars7521 3 months ago +2

    EVERY employee has a dramatic life storyy.

  • Joan Berry
    Joan Berry 3 months ago +1

    As a Canadian myself, I was very proud that you helped these people. They work so very hard & don’t get paid nearly enough.

  • kosovi_aliraqi kosovi_aliraqi

    Damn this server manager I used to date here she from regina

  • rodrigo tolentino
    rodrigo tolentino 3 months ago +5

    A Rothschild Family name...it sound a more than a C.E.O. ...

  • george hinckle
    george hinckle 3 months ago

    secret ingredient. raw onions. not cooked

  • Çhëý Miľyon
    Çhëý Miľyon 3 months ago +3

    Rothschild that last name comes up...hmmm

  • Archie The Parrot
    Archie The Parrot 3 months ago

    noo tells strangers that they were a.crackhead

    • bronson mcdonald
      bronson mcdonald 2 months ago

      It's her past, not her present. I think she is proud of where she is now, and sharing that with others is inspiring to me.

  • Archie The Parrot
    Archie The Parrot 3 months ago +2

    Hahaha.these shows are so fake it's laughable.

  • Eric Farrelly
    Eric Farrelly 3 months ago +2

    I wish John Rothschild had come to Brockville, Ontario. The East Side Mario's closed down and has been vacant for about 3 years. I miss this restaurant

  • jon balls
    jon balls 3 months ago


  • Gregg Andely
    Gregg Andely 4 months ago +2

    how does a new car mean more time with his son? Does he get paid time off, otherwise explain.

  • DwhiteshEep
    DwhiteshEep 4 months ago

    #OMG! just now I watched this video, to be honest I really am disappointed knowing that the Chef doesn't use gloves. We love East Side Mario & we always lunch/dine out there @ least once/twice a month bcoz their foods are really superb but after watching this(?) "No Way!!" Yuck!! ;((

  • Paul Johnson
    Paul Johnson 4 months ago

    here's a new car which is great but how bout some time off and a pay rise

  • PrinceBenzwall WIXVPN
    PrinceBenzwall WIXVPN 4 months ago

    these guys are great leaders. lucky to the company to have a team like this.

  • James Burdzinski
    James Burdzinski 4 months ago

    Get rid of free kids meals. how about 1/2 off. Your loosing $$.

  • James Burdzinski
    James Burdzinski 4 months ago

    OMG.cant even fold paper .LOL

  • Rich Grohs
    Rich Grohs 4 months ago

    What is crazy is most of these owners now nothing of this business

  • MattyWolfBoi019
    MattyWolfBoi019 4 months ago +8

    Just got home from my job as a dishwasher (third day and first job in a year [im 17]) and my feet/hands hurt just looking at the rack of dishes. Also, I cannot even imagine doing my job while being legally blind. All props to Ryan, he's absolutely amazing!

    • MrHasi121
      MrHasi121 Month ago

      Just keep in mind not to do it for life, such a boring and meaningless job. Did it but ever knew would leave it soon.

  • techsimmons
    techsimmons 4 months ago

    Kids need be charged for eating.

  • malik saleem
    malik saleem 4 months ago


  • Disasters Matter
    Disasters Matter 4 months ago

    The only thing these Rothschild's know how to do is count the money. I bet John's first interest is money... He could fix all his employee's problems with one phone call. They RAPE Hard Working People Daily Around the world. (Possible DSA/UN?) More about the Money then the people. They are everywhere in everyones business... Nice of him to see what the real world is like, it will help him control the money.

    REDEX SUBZERO 4 months ago

    no one should eat free that a bussiness

  • damienski
    damienski 4 months ago +7

    I Love how this show Proves How Dumb and Stupid Most CEO's and their Executive staff are. And the CEO keeps Proving how Dumb and Stupid he is by Not Having is Executive staff Do Exactly what He is Doing in respect to Working at the business as an Employee on the Front Lines.

    • Jailan Nyangado
      Jailan Nyangado 15 days ago

      I wouldn't call them stupid. You are not a cykic to know everything.. for Christ sake. God does not make us all knowing, we learn as we live

  • Lisa Jania
    Lisa Jania 4 months ago

    Jen touch her face ,wash hands, where gloves.Peace

  • Daniel Pagas
    Daniel Pagas 4 months ago

    I remember my tgi fridays days.... 😘😘😘

  • liuzhou
    liuzhou 4 months ago +2

    The CEO of a restaurant company knows nothing about food. He doesn't even realise that 'restauranteur' is wrong. It's restaurateur!

  • Tony Squires
    Tony Squires 4 months ago +5

    why don't anyone wear gloves and mask at these restaurant

  • duckie leebrowwski
    duckie leebrowwski 4 months ago

    Free retreat to mexico a year. I ?have her headache cure right here baby!

  • tedtrash
    tedtrash 4 months ago +6

    East Side Mario's uses $60K to make a magnanimous gesture to four employees, and in return, gets a 45 minute infomercial about how awesome they are.
    Money well spent.

    • Bryson Cherry
      Bryson Cherry 2 months ago +2

      Finally someone who gets it. Everybody benifits from this. The ceo, the restaurant, and by extension rank and file.

  • Bint Dubai
    Bint Dubai 4 months ago +3

    I immediately had tears in my eyes for Brayan, I admire him so so so much, may God bless him!! I wish him all the best in his life

  • Wotdermatter
    Wotdermatter 4 months ago

    This is a Canadian company. Why did they develop as an Italian AMERICAN family restaurant? Canada has a plethora of food and recipes which are unique enough to offer an Italian CANADIAN food outlet. If, "The new guy is slowing us down, "Why put a totally inexperienced person cooking on the line?" What an idiotic move that was. Handling food in the kitchen without wearing plastic/rubber gloves? Why not, helps improve the taste. Just curious.
    A friend and I went to East Side Mario's in Etobicoke, Toronto, three years ago. The place was nearly empty but we waited for nearly 10 minutes before anybody came to offer to serve us. After leaving two greasy menus he disappeared and came back to take our order. In the meantime, as a professional chef, I had inspected everything on the table from the settings (which had greasy finger marks all over them, glasses, etc. and asked him for the manager. When he arrived I pointed out many things that were not up to hygienic standards. After pointing out the menus, the dirty flatware, unclean plates, unclean table, and all of the other things, including the poor reception and service we had experienced, my friend and I just walked out. On the way, we met many other people just arriving and we both warned them about our experience. They turned around and also left. The manager was a very unhappy manager especially as he was informed that their Head Office would receive an e-mail which they did about an hour later after I got back to my computer. Like all industries catering to the public, word of mouth is stronger than false advertising every time.
    'nuf sed. plamuk aka travellingchef

  • ladybug85
    ladybug85 4 months ago

    His voice reminds me of Mister Roger's Neighborhood...

    • biggi jallow
      biggi jallow 3 months ago

      You so beautiful... Are you single?

  • Jackyblue67 Same
    Jackyblue67 Same 4 months ago

    Ryan is the 1 that deserved what he got the most he is totally awsome young man going to work everyday being blind & there's people out in the world with nothing wrong with them & won't work for nothing .Ryan is really awsome !

  • Conrad W
    Conrad W 5 months ago +3

    As a manager myself, I am moved by this video. However, I feel the golden opportunity was missed. Most people want to hear a heartfelt thanks but, more importantly, people want to hear that they are needed and appreciated. Consequently, when you ask for help, you are more likely to receive help, even when someone is helping you with their own responsibility. A public thanks goes a long way.

  • GeN X
    GeN X 5 months ago

    tight fucks

  • schiliard dem
    schiliard dem 5 months ago

    My boss ask me to pay for his lunch.wtf..

  • Marian Danila
    Marian Danila 5 months ago

    People who are at the head of their company come to the middle of their employees, listen, learn, and see how things actually happen in their companies. One of the most important things that makes life easier for others is when you stop doing things and listen to the stories of those who work for you and with whom you work.

  • Marian Danila
    Marian Danila 5 months ago +2

    nice this show.

  • Mallory Butts
    Mallory Butts 5 months ago

    The dishwashers awesome

  • Mallory Butts
    Mallory Butts 5 months ago

    The female with headache I will pray for, also check to see if you are taking in to much salt, salt can give headaches and pain.

  • Rifleman306
    Rifleman306 5 months ago

    17:31 she uses her hand to wipe her nose but keeps making food doesnt show her washing her hands fucking pig

  • Trap sensation
    Trap sensation 5 months ago +2

    I think the kids meals for free should be 2 days a week to make it still fair like ur Moto says but cut costs and increase speed for your busy days the free days on non busy days 🤔

  • Richard Woods
    Richard Woods 5 months ago

    Great chef, has a slight resemblance to Idi Amin...

  • lyft slave
    lyft slave 5 months ago

    Honestly people listen to what he said dollar and sense !!! That means they will never pay more then min wage to workers

  • lyft slave
    lyft slave 5 months ago

    How the fuck u start a restaurant an don't know how to cook ?

  • Gloria Bracy
    Gloria Bracy 5 months ago +2

    The fact that he didn’t correct anyone for not wearing gloves , or wear gloves for his self.

  • sanjay
    sanjay 5 months ago +2

    Awesome! Generosity and kind words of the boss are quite a thing to learn and emulate in day to day life.

  • L S
    L S 5 months ago

    Oh geeeze - I am NOOOOOT a people person!!! Not at all.

  • Janice Green
    Janice Green 5 months ago

    this is a good thing to no what too do with pizza good job

  • Jean Philippe
    Jean Philippe 5 months ago +2

    East Side is the worst food in Canada, maybe on par with Boston Pizza, can't understand how they are still in buisness, yuk.

  • Luis Gomez
    Luis Gomez 5 months ago

    this ceo is probably the only one that has looked better wearing a wig and going undercover

  • Cindy Laug
    Cindy Laug 5 months ago

    My sister is legally blind. No way a truly legally blind person could go water skiing like he did.

  • Harry Lenakakl
    Harry Lenakakl 5 months ago +2

    Very honest boss also the understanding of people needs a great +

  • Manon Holdsworth
    Manon Holdsworth 5 months ago

    East side Mario in orillia is not good at all. No discount on the meals when there are wrong

    • M Dion
      M Dion 8 days ago

      Go to Theo's instead.

  • DH Thomas
    DH Thomas 6 months ago

    Why do they pronounce the "a" in "Mario's" that way? Is it a Canadian thing?

  • D Money
    D Money 6 months ago +2

    Sacrifices “??? Blood sacrifice Rothschild style

  • last Sc
    last Sc 6 months ago +2


  • semaj leinad
    semaj leinad 6 months ago

    I had two jobs I work with the owners felt like punch them in the fucking face like they was the slaves. go home watch me on camera and beat off.

  • Evie Doowup
    Evie Doowup 6 months ago +4

    No gloves ...

  • Jon Vlogs & Gaming
    Jon Vlogs & Gaming 6 months ago +4

    Your a Good MAN... Not only you are going to be more successful.... What's so will your a employees.... Not many people like you in this world.....

  • debbie schrader
    debbie schrader 6 months ago

    Things like this doesn’t happen to little people like me, she said. She’s not little people. She’s a hard worker cares very much about the company. She sees where improvements can be made and is dedicated.

  • miss dolce
    miss dolce 6 months ago

    omg. I want to try work dishwasher..hahahaah I like play with bubles and water.

  • Rmfw Watson
    Rmfw Watson 6 months ago +2

    So,the disabled guy works every day. Then,lazy people ,with no disability,won't work. Sounds so American..

  • Chaython Meredith
    Chaython Meredith 6 months ago

    remove the coming up and recaps this show is like 10m long

  • Brian Wagner
    Brian Wagner 6 months ago

    I just finished the intro: _Wow, What ?_
    - and it's not even American

  • Jim Ellison
    Jim Ellison 6 months ago +2

    LOVED IT..............

  • mrmintsgames
    mrmintsgames 6 months ago

    29:29 how’s your voice bro? Are you ok there

  • LeadBlastin22
    LeadBlastin22 7 months ago +7

    They had one of these near Boston where I live 15 years ago, they didn't last a year before they closed down. People around here know what Italian food supposed to taste like and they weren't having it

    • bdiscreet69
      bdiscreet69 3 months ago

      Their food is bland and tasteless, their service slow and poor. 2 too many visits

    • Paloma L.A
      Paloma L.A 4 months ago

      LeadBlastin22 that’s nice

    • Jason Hebert
      Jason Hebert 5 months ago

      Stephen Ray cuz pizza joints aren't Italian...

    • Stephen Ray
      Stephen Ray 6 months ago +1

      LeadBlastin22 you mean they went back to Olive Garden and pizza joints? Lmao