How Amazon Returns Work

  • Published on Oct 19, 2019
  • Returns take a major toll on retailers' bottom line and on the planet, but Amazon is taking big steps to change that. Free returns are now offered on almost all Amazon orders, with a new option to bring unboxed items in-person to any Kohl's store. The majority of returned Amazon items are resold to other consumers or liquidators, returned to suppliers, or donated through a new program Amazon hopes will cut down on waste.
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    How Amazon Returns Work

Comments • 1 154

  • Nathan
    Nathan 8 hours ago

    Still putting dirt in the box lol

  • Smileyone
    Smileyone Day ago

    My town doesn't have cardboard recycling. I sit & look at all the empty boxes I have. Wish they had a box drop off for Amazon.

  • Tes Tos
    Tes Tos 2 days ago

    Accurate product description, photos to scale, good quality products, great prices and consumer reviews is all is needed to reduce returns, increase sales and customer satisfaction, is not complicated. I have reduced my Amazon purchases because all quality is number one for me without killing the bank of course. When I get a product that don't live up to the description or the quality sucks for the money I return it, and do an honest review, thousands of reviews, that actually mean something. You can tell when is a paid review, some will tell but most don't. I would advice Amazon to penalize sellers that resell used products as NEW, I hate it when something said new and find out that is has been used or opened and half the stuff is missing. Say it is used and I'll know before the fact. I don't mind buying used as used, sometimes you can save and recycle at the same time. That my friend is how you do it.

  • Chaplin
    Chaplin 2 days ago

    $373K worth of returned dirt before they caught the guy ripping them off? Clueless

  • OhMyGaawd
    OhMyGaawd 3 days ago

    And still Jeff Bezos is worth 120 Billion dollars after all these returns

  • Jesus Christ
    Jesus Christ 3 days ago +1

    Going to toco bell
    Anyone want anything?

  • A C
    A C 4 days ago

    The Amazon /Kohl’s partnership is a great solution for everyone, customers included.

  • Thiago Ribeiro
    Thiago Ribeiro 5 days ago

    3:00 amazon does not pay for both ways for shipping, you pay for the shipping at least one way, and the seller also takes a hit. so this video is not all true.

  • MyFunStuffAbc123
    MyFunStuffAbc123 6 days ago

    Amazon returns stuff, and then sells opened and NOT new stuff as New. Caught them and many resellers selling used stuff as new... when it was obviously used, scratched, fingerprints, etc... getting tired of ordering from them...

  • dazaspc
    dazaspc 6 days ago

    They talk about waste yet all the secondary logistics is the actual waste. Double boxing, door to door delivery.
    The younger generation complains about the older not being sensitive to the environment yet are wasting so much more than the older ever did. Go to a store buy the correct item first time keep locals employed it isn't rocket science.
    The world really misses Critical thinking sometimes

  • Tomek Bidzinski
    Tomek Bidzinski 6 days ago

    How good that I live in EU, where you can return items bought online within 14 days and no seller can make you stop

  • zbow1974
    zbow1974 6 days ago

    the real trick to lowering returns is 1. better quality control, 2. send me the item i actually ordered, 3. if an item has 90% return rate just stop selling it

  • Abdou Michael
    Abdou Michael 7 days ago

    Misleading, Amazon requires us to mail the items back on our expense

  • Abdou Michael
    Abdou Michael 7 days ago +1

    16 minutes and no one mention of the people that loose, they are the SELLERS / vendors.

  • bernard tonge
    bernard tonge 8 days ago

    I recently returned an item, I had bought the wrong item, my fault, received a full return promptly. Excellent service.

  • caverbrad
    caverbrad 9 days ago

    I got burned on a returned warehouse deal 100$ item. It seemed to work ok but it also seemed to be heavily used. I should have sent it back right then. After my return window expired I had a project and discovered the item was flaky and not working correctly.

  • WillN2Go1
    WillN2Go1 9 days ago

    All well and good. Sounds great. The reality is different. What is Amazon anyway? In my experience it's largely a collection of third parties, some operating fraudulently. (I bought a Janome sewing machine from "Janome" --it arrived with a few problems. I contacted Janome for warranty service. "We don't sell on Amazon" Now what? And who is Amazon:Janome?) Returns. I can't remember the last time a home pick-up of a return actually worked. The driver always came to the wrong side of my house, or said they stopped, but didn't. The crappier the item the more onerous the return. $10 items that charge $6 'shipping' to return (I have Prime).
    And the Reasons Why? It's so bureaucratic and channeled often you can't actually communicate any real information. This is one reason why fake reviews get such traction-- the stifling overly controlled options, like any overly bureaucratic system rewards the corrupt. Like every once successful retailer for the past 130 years Amazon's demise was born at the same time as their brilliantly original approach.

  • Noch_ein_Kamel
    Noch_ein_Kamel 9 days ago +1

    Major headache for customers? You lost me with the first sentence.

  • CrazyOld Papy
    CrazyOld Papy 10 days ago +1

    wow this is a copy of Rogue Rocket
    from Philip DeFranco :(

  • Donald Trump
    Donald Trump 10 days ago

    thanks fkr your thought s but unfortunlre you are now lall lw to send it homoe

  • john smith
    john smith 10 days ago

    Amazon don't care about returns. They force their distributors to take the whole lot back, no questions asked, or they don't buy from them.

  • Ray Brown
    Ray Brown 11 days ago

    If Amazon and other America corporations would do quality control checks on a new products they would save millions of dollars in returns, Amazon has the easiest and best return policy. I only return defective merchandise; it makes me mad to see products that are faulty and could easily be fixed at the factory level, why don't they give people like my self-seller information so we can alert the factories as to their faults rather that needlessly spend money on faulty products???

  • King Eris
    King Eris 11 days ago

    Poor amazon. These returns have lowered amazons profit to 150 billion per year. That’s just unacceptable.

  • Mark Watson
    Mark Watson 11 days ago

    Half the stuff that gets bought as salvage is unsalable so it gets trashed even if there is a market for it.

  • 4RealKev
    4RealKev 11 days ago

    Donate the products

  • Calvin Hikes
    Calvin Hikes 11 days ago

    I was once refunded and told not to worry about returning a furniture item which cost over $1,000.

  • K Danny
    K Danny 11 days ago

    Dear People of the world! Please be more careful and considerate when shopping online , choose your goods carefully to avoid unnecessary returns! Thank you: EARTH.

  • Andy Jordan Male
    Andy Jordan Male 12 days ago +1

    I love amazon.Jesus bless. The Gospel is 1Corint 15:1-4

  • Tim Hanby
    Tim Hanby 12 days ago


  • Security Officer
    Security Officer 13 days ago

    What they didn't tell you here is that majority of returns get sold in bins to an auction company who auction it off to people who resell it.

  • Good2BGood
    Good2BGood 13 days ago

    My return is pending .. and they are makng me fool ...

  • Marc Hufnagel
    Marc Hufnagel 13 days ago +3

    lots of JUNK items being sold--- lots of their returns.

  • Jonny Boy
    Jonny Boy 13 days ago

    returns are a major headache for customers??? How about a major headache for sellers?
    Buyer gets free return label at sellers expense, ups or usps picks up the package at the sellers expense, buyer gets money back fopr a used item they changed their mind about.. such a headache for the buyer...

    PCANGELDUST 14 days ago

    What about those annoying youtubers that buy amazon returns just to make videos

  • Avstin Coleman
    Avstin Coleman 14 days ago

    Why the hell are they just throwing everything away and destroying everything and making the planet worse when everything could be donated to other countries or even just to shelters around the U.S. Cnbc really be out here complaining about making the planet worse but they doing nothing about it. smh

  • JasmineSkyy
    JasmineSkyy 14 days ago

    So Amazon has approached Invia lol

  • Food Porn Chef
    Food Porn Chef 14 days ago

    Thanks so much for this its amazing how it all plays

  • jackishere
    jackishere 14 days ago

    these 50% statistics are so stupid

  • Matthew Litke
    Matthew Litke 15 days ago

    I just give returns to the UPS driver who comes to my work

  • Emily L
    Emily L 15 days ago

    Why not give away the stuff they can't sell for free instead of just throwing it away??

    • Ray Brown
      Ray Brown 11 days ago

      The products do not work for their intended purpose or if they do most failed products fail in a few weeks and are non usable...

  • Kémy
    Kémy 15 days ago

    I received a CD in a broken box once, I asked for a replacement and Amazon never asked for a return... So I have two copies of the same album now for the price of one.

  • HangGlideTube
    HangGlideTube 15 days ago

    Amazon's Supply Chain has been compromised by Chinese Knockoffs ! I don't buy from them anymore. 800-million products - they now sell China's crap on the global market !

  • Jess Stuart
    Jess Stuart 15 days ago

    This video makes it sound like Amazon is eating the cost of all these returns. You know Amazon is pushing all the return costs they possibly can back on their suppliers, even products that were damaged in shipping due to Amazon's lousy packaging.

  • Audrey a
    Audrey a 15 days ago

    Interesting... I've been buying things online for years. I've returned 2 things, because one thing was broken and the other was missing too many parts. There have been plenty of things that I didn't like but im not about to waste my time going through the return process. It's easier to just sell it to someone for a few dollars less than what I paid. Im guessing im not the typical shoppers.

  • psy0rz
    psy0rz 15 days ago +1

    So CNBC "news" nowadays is just an ad for a big company? Where are the actual journalists that invest amazons abysmal business practices?

    • psy0rz
      psy0rz 10 days ago

      @Ray Brown i know! Thats the point.. its not news or journalism to say "amazon has great returns". (Which is true) We call that an ad.
      Actual journalists would investigate things that ARE actually wrong with amazon.

    • Ray Brown
      Ray Brown 11 days ago

      You are dead wrong Amazon beats anyone in easy returns of failed products I use to do Q.C. work in China for an American company, their returns were usually less that 2-3% and our contract read that our American company would absorb up to 2% more than that the Chinese factory ate 100% of the costs, it pays to have onsite inspection living in China working with the factories, most problems found are stopped in China.

  • Rose Marie Homeyer Bente

    Jeff 2040 is too far away. Surely with your access to innovation you can do better.

  • ö. . ,
    ö. . , 16 days ago

    One day you can just throw your returns out of your window. Some drone will pick it up.

    Is it Raku ten or Ra kuten?

  • Steampunk Wolf
    Steampunk Wolf 16 days ago

    None of these options really work for me except for pickup. The closest UPS is like 20 miles away, and that is all; there are no Kohl's or drop boxes.

  • xele fonte
    xele fonte 16 days ago +1

    Very insightful video but let’s keep it real at (11:52) *customers don’t care about ecological issues when buying and returning products. Most customers don’t know what “ecology” even means.* I thought the Kohl strategy was pretty smart, killing two birds with one stone: making it easy for Amazon to return products while Kohl gets added revenue - never seen a more mutually beneficial situation in my life. I absolutely Amazon’s return policy and most of their products that seem to be scams but it’s good to know this information.

  • tw04l124
    tw04l124 16 days ago

    Return fraud. I beg your pardon. To return something from an online purchase is a customer right. And recenty the articles are hardly described in any language, not english and not the other language where I live in. It 'S more a guessing game on what the Asin is about.

  • jungapo2
    jungapo2 16 days ago +2

    stop selling chinese products to avoid returns.

  • chindodawg
    chindodawg 16 days ago +1

    Hurdles for returning items should be increasing not decreasing.
    Consumers need to think before they buy

  • DJMAXOfficial
    DJMAXOfficial 16 days ago

    Just turn off the return function and done.

  • ridiculeando
    ridiculeando 16 days ago

    CNN vs CNBC .... who's WINS? D: who's have FAKE NEWS? D:

  • CyRussNYC
    CyRussNYC 16 days ago +1

    I ❤️ AMAZON

  • Ace 1o7
    Ace 1o7 17 days ago

    Maybe recession will be good for the environment. There is so much waste in the world!

  • Pete fromtheIsland
    Pete fromtheIsland 17 days ago

    I really would have like to watch this video, but I am not a fan of watching people talk over music. CNBC should become professional.

  • Ian D
    Ian D 17 days ago

    TIL TK Maxx in the UK = TJ Maxx in the US

  • Queen
    Queen 17 days ago

    In Germany it is very easy to return anything bought online. Sadly, Amazon has been caught destroying products which have been returned since repackaging them is more costly.
    This is totally insane, towards the workers, towards the product and the environment. Please try to buy only what you need. :(

  • Nun Ya
    Nun Ya 18 days ago +1

    A headache for customers? Give me a break. Try operating a business with people who abuse returns.