How I became a victim of the Tesla system

  • Published on Jan 8, 2019
  • Update on my missing Tesla model X. Just when I thought it couldn’t get any worse. It does. Also special guest appearance by Momma Rebuild
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Comments • 7 946

  • C-Doug
    C-Doug 43 minutes ago

    You should take Tesla to small claims court to cover the insurance costs incurred by their negligence

  • tazgamer
    tazgamer Hour ago

    They're like Apple in that they don't want anyone but them to work on your car.

  • Doan Le
    Doan Le Hour ago

    at this speed, you give your TheXvid money to Elon Miusk LOL

  • Nidaa vlogs
    Nidaa vlogs 2 hours ago

    its ok, your video will cover the loss

  • clarkinthedark1
    clarkinthedark1 3 hours ago

    This company is complete and utter shitshow..for years I gave them the benefit of the doubt and took heat for it and this is how they operate? Eff that lol

  • Ron Mecham
    Ron Mecham 4 hours ago

    Hes trying to put people in space but he cant put u in a car...... what kind of businessman is he....? Your mom is awesome

  • mark alan
    mark alan 7 hours ago

    Thanks for your video's Rich. Tesla was on my short list of my next used car but no more. I do not have the patience you have. Tesla Should give you a new model x for all your hassles.

  • RidgeRider RC
    RidgeRider RC 7 hours ago

    Sue em..

  • Dan Mac
    Dan Mac 7 hours ago

    That's it. Not buying that ticket to Mars, I don't want to end up in Neptune.

  • Cameron Hopkins
    Cameron Hopkins 8 hours ago +1

    You need to sue Tesla.

    EDISONTECH 8 hours ago

    You have Murphy’s law...

  • Nisco Racing
    Nisco Racing 9 hours ago

    All i know Big Oil & Dealerships have made a solid ecosystem for them self.
    It's even locked down in the law for them. Fighting this war will last decades.

  • Asad Attily
    Asad Attily 11 hours ago

    tesla dose not going to be one of the modern cars on this case Mercedes start production EV Toyota will start soon Volvo has it's concepts and there is much more so bye bye tesla

  • Ned Kipps
    Ned Kipps 11 hours ago

    Just seen a White Model X90 in Zambia. I am the Next Rich

  • nodr84
    nodr84 11 hours ago

    I will gladly sign up, at almost any cost, for the pay per view between your Mom and Elons Mom, in a Thunderdome throw-down, to see who gets your car on the actual SAME DAY of the PPV cage match!
    May the Best Mom WIN!

  • Alkeryn
    Alkeryn 12 hours ago

    You could sue tesla for big bucks

  • Akash Singh
    Akash Singh 12 hours ago

    Sue the lemonade out of Tesla bro, this is outrageous.

  • cdanielh128
    cdanielh128 13 hours ago

    I was looking to buy a Tesla. After seeing these videos and reading so many other stories of similar situations I am avoiding them and looking at Rivian. I can wait a couple more years and go with a all wheel drive vehicle and a company that hopefully will learn the lessons here. What a shame. I am glad Elon did what he did. He changed the market and possibly Tesla single handedly changed the future of the car industry. That being said I think there is much room to grow for Tesla.

  • H. Martín de'Campo
    H. Martín de'Campo 15 hours ago +1

    Very helpful Richie‼️👍🏼I honestly think you were TOO NICE‼️ I would have unwound the deal at the 40th day of no delivery. I would have made them PAY HARD‼️ I won’t be buying a Tesla after having watched your thoughtful vid! 👍🏼

  • Motor Sportz
    Motor Sportz 16 hours ago

    People really think the model X and 3 are good looking cars??? HA

  • Garlan Garner
    Garlan Garner 16 hours ago

    NO way I believe all of this is happening to such an innocent guy. Really Rich?...I've seen you when you weren't behind the youtube camera.

  • Arnold
    Arnold 17 hours ago +1

    What a Scam! You must've gotten the car for dirt cheap... for you to put up with all this. Seriously.

  • nowtleft2
    nowtleft2 17 hours ago

    I would have cancelled and sent a bill for my costs.

  • Mr Sosha Da baad Man
    Mr Sosha Da baad Man 17 hours ago

    I Just want a Rich Rebuilds Tesla Model S. So I can stunt on racer boys in silence.

  • Eric Frickey
    Eric Frickey 19 hours ago

    At least you got a ton of views out if this. You win. An average person would have given up after week one and bought a Honda Accord.

  • Mihai Nicolae
    Mihai Nicolae 19 hours ago +1

    Some NEWS?

  • Thermmo Dhynamics
    Thermmo Dhynamics 20 hours ago +1

    Hi Rich, where's the follow-up ? Did Elon offer you a position or sent his lawyers to your premises? Which one, both ?

  • Anthony J
    Anthony J 21 hour ago

    Just wait & have the car delivered to you; email or call them back @ the main customer service number & demand it; yes the dealership experience os nice, but its much nicer having you model X delivered to you.

  • creepe rocks
    creepe rocks 22 hours ago +1

    "He's trying to send people to space but he can't put u in a car" ahahahahaha

  • Time Flash
    Time Flash Day ago

    Update please!!

  • JFlywheel
    JFlywheel Day ago

    Not acceptable, but hopefully they will make it right for you in the end which has been my experience.

  • antonio volpe
    antonio volpe Day ago +2

    four rear motors in 50k miles ??? my original owner p100dL says tesla is a total scam

  • Hans Wesker
    Hans Wesker Day ago

    Rich, your patience is admirable. I would've lost it. heh

  • Todd Fogleman
    Todd Fogleman Day ago


  • Kevin
    Kevin Day ago +1


  • Chris Nakagaki
    Chris Nakagaki Day ago

    I've been dealing with after delivery issues myself to get things corrected on my brand new Tesla Model 3 Performance. Not as bad as the issues you've been dealing with, but ridiculous nonetheless after purchasing a $72K ($78K with taxes) car. I previously owned a CPO 2010 Audi S4 ($45K) and the customer service was so superb in comparison that I'm likely going to go back to Audi the minute they release their mainstream electric cars. They would bend over backwards for things I didn't even ask for repairing things that they had nothing to do with for absolutely no cost to me. I point something out like a cosmetic defect on the steering wheel after 3 days, Tesla service is like, oh well, we won't do anything without a due bill. Not even make an attempt. I feel sick for referring two people to Tesla now.

  • Google Website
    Google Website Day ago

    My wife was looking at buying a used Model X P100D, this video has changed her mind... completely- guess Lincoln Navigator Black Label wins...

  • James Ollick
    James Ollick Day ago

    Unbelievable! You have a lot of patience Rich.

  • RyanTheRoo 117
    RyanTheRoo 117 Day ago

    If this goes into February, maybe start looking into some legal action about this (misleading business practices, or something of that nature). Because if this were to happen to someone that wasn't you (let's call them.. an average buyer). They would be run around in circles until next christmas.

  • t dog
    t dog Day ago +1

    Your not having much success, let mom make the call.

  • Steve Johnson
    Steve Johnson Day ago

    This moment? I would put the transaction in contest with my credit card company. Even considering the "no refunds" clause, you can't be required to pay for an item you never got.

  • Miro Kefurt
    Miro Kefurt Day ago

    WOW Thanks for the update !

  • A-Ston Tha Rat
    A-Ston Tha Rat Day ago

    Hopefully you’re busy enjoying your Tesla, and that’s why you haven’t uploaded an update video. Ya killing me Smalls.

  • Will Garrett
    Will Garrett Day ago

    Your mom is adorable!!



  • creator generator

    Rich! Tell me you have some good news. There's been a trend, a rash of negative reports from several YT Tesla fans and if the Tesla Shorts get wind of this, it'll get pushed to mainstream news to impact the share value. Since I can't afford a Tesla, I put some of my retirement funds into Tesla as I support their cause. I believe it is in fact critical, not just for the pride of the US but to show the world a path forward to sustainable living. Again, please tell me you have some good news!

  • Solo Consciousness
    Solo Consciousness Day ago +1

    Insurance is crazy for Tesla’s I know someone that pays over 500 a month for insurance

  • Constantin Radu
    Constantin Radu Day ago

    Any updates Rich? Hope all well :).

  • Constantin Radu
    Constantin Radu Day ago

    Any updates Rich? Hope all well :).

  • æoncs
    æoncs Day ago

    I wouldn't even entertain buying a Tesla after watching these videos! I remember when Alfa Romeo had the worlds worst after sales service, Tesla have well and truly taken the crown as the worst customer support ever!!

  • mendezWTF
    mendezWTF Day ago

    that sucks man! sorry you're going through this :(

  • DaveWaterdish
    DaveWaterdish Day ago

    Wow this sucks to hear. I’m really scared to buy a used Tesla or any Tesla at this point. Good luck!

  • danny fischer
    danny fischer Day ago +1

    A piece of advice for you rich....please stop trying to buy imaginary cars. You'll feel better not putting yourself through this hell.

  • scotty Qking
    scotty Qking Day ago

    You have been more than patient with them at this point I would start borderline harassing them

  • B Eze
    B Eze Day ago

    So did you ever get it? I'm in automotive tech (euro)...would like to see the salvage one and the used x.

  • raykupal
    raykupal Day ago

    .... i would have asked for a new one for the trouble and the headache. CC Elon Musk.

  • buoyant69
    buoyant69 Day ago

    Unbelievable. It's experiences like this that will keep Tesla ownership from ever becoming mainstream.
    At what point does the average guy [with money] just say, "You know, I think I'm just going to get that Cadillac with Super Cruise instead."

  • Vince G
    Vince G Day ago

    Thank you for making this video. I have been on the fence about buying both Tesla stock and, eventually, and Tesla vehicle. I am no longer on the fence. I am, however, now looking for a good company to invest in. Oh, and I will just stick to BMWs. Best of luck to you. You deserve it!

  • arrshyan
    arrshyan Day ago

    Thank you so much for this video it has helped me make my decision.
    I have been torn between a BMW i3 or the Model 3 and the now I know which way to go.
    Tesla need to get their act together in the next 24 months there is a mass of all electric cars coming to market from proper manufacturers and the party will be over.
    If I were you I would simply ask for your money back.

  • michael green
    michael green Day ago

    Your Mom makes more sense than anybody I have ever met.

  • Chase Bullock
    Chase Bullock Day ago

    Similar thing happened to me with a M3P in December of 2018. Tesla is very good at making cars and giving customers the run around. It's truly baffling.

  • West Senkovec
    West Senkovec Day ago +1

    You should have backed out a long time ago.
    They can do these kinds of things because you let them.
    Vote with your money.

  • Edwin Thomas
    Edwin Thomas Day ago

    I'm imaging Bernie Mac saying, "This iz sum Bull"

  • Not Today Buddy
    Not Today Buddy Day ago

    @Rich Rebuilds how long before you wise up and sue Tesla for breach of contract or whatever the relevant is in your country?
    They've failed to deliver you the goods within what socially would be considered a reasonable period, thus the contract should legally be argued as null and void.
    Tally up your expenses, interest upon those expenses including your time and ream them a new hole!
    Even better, a class action with a no win, no fee legal firm.

  • CreationsByElder
    CreationsByElder Day ago +1

    I have really thought about buying a Tesla, but I have to be honest after seeing this video with comments from others that have had issues along with other videos and comments, I really am not sure I would want to buy one. That might change in the future but I really think that "customer service" is not a top priority for Tesla currently. Not sure why they have gotten into this mind set honestly...
    I think the things that Elon is doing in relation to electric vehicles, solar energy, battery storage and long range space plans are GREAT, I really do.
    Anyway, I wish all of you the best who are having to deal with these kinds of issues, you deserve better.
    Please keep us updated, was awesome seeing Mamma Rebuild btw... :)

  • Richard Miller
    Richard Miller Day ago

    All the more reason I will not buy a Tesla. I keep watching you and it makes me sick to see what goes on.

  • Alan Edwards
    Alan Edwards Day ago

    Why bother with this company? Actually your car is ready for you in England, just send me $5,000 dollars and pop over in a plane and you find it ready and waiting, in Syria! Elon Muck (sic) is laughing all the way to the bank

  • TheHotcrumbs
    TheHotcrumbs Day ago


  • TheHotcrumbs
    TheHotcrumbs Day ago


  • michaelahall2
    michaelahall2 Day ago

    It's competition that keeps every good company honest! Without it, standards fall because there is no compelling motivation to try harder or exceed customers expectations.

  • peter traveller
    peter traveller Day ago

    Waiting for update... What's going on now?

  • DavidG
    DavidG 2 days ago

    Tesla is garbage!

  • Michael Russ
    Michael Russ 2 days ago

    Any more news ?

  • A K
    A K 2 days ago

    Hey Rich is there an update to this coming soon? I'm checking daily!

  • Ian McLeod
    Ian McLeod 2 days ago

    Your Mom is awesome!

  • Tony Leon
    Tony Leon 2 days ago

    They picked the wrong person to do this to. This experience turned me around completely. I will be buying a Lincoln instead :/

  • john doe
    john doe 2 days ago

    Rich you're like Batman - You can take it :) ! GG

  • Eric S
    Eric S 2 days ago

    While Tesla makes a reasonably nice vehicle, the ultimate concern for customer satisfaction has gone from Bad to Worse. The overall premise is that buyers will be so distracted by the gimmicks, whistles and bells that the basic vehicle elements will be will be overlooked. When the simplest deficienciey are pointed out, there is the usual head-knodding, but in the end that are multiple worthless explanations of why it is considered to be expected, thus no resolution.

  • Cudaman2 Formula
    Cudaman2 Formula 2 days ago

    Love the mom. Let her do the negotiating

  • Trieuable
    Trieuable 2 days ago

    Any update on the car?

  • Lionnel L
    Lionnel L 2 days ago

    Something fishy's happening. My conjecture is they've watched all your videos critical of their services and of Elon and mostly that motherboard documentary in which you are featured titled " the rogue Tesla mechanic " and Tesla has decided to borked you from their cars. You are not a typical flamboyant fan boy from their taste that just gives praises and ignores all the grievances, you come with great liability and your association isn't of principal; wonder why motherboard called you "rogue" meaning unreliable, deceitful to the depth of scoundrel or the lost one . So Tesla sees that as bad publicity for their products. That's my conclusion uncle Rich, you are being played and Tesla with a cynical smirk is watching you recount your story for their last laugh.

  • Mark Perkins
    Mark Perkins 2 days ago

    WTF so great about a dumb electric car? Just get a Toyota or Honda. Less trouble.

  • ProfessorOzone
    ProfessorOzone 2 days ago

    Elon Musk once said he thought that Tesla would be a failure. Maybe he planned back then to give people a horrible customer experience.

  • ProfessorOzone
    ProfessorOzone 2 days ago

    "He's trying to send people into space and he can't even put them in a car!" LOL. Your mom is hilarious! So well stated.

  • Taylor Boultinghouse

    A mechanic does not buy from a dealership. This is why the mechanic is who they are... MECHANIC lol

  • The18x18x
    The18x18x 2 days ago +1


  • Pron
    Pron 2 days ago


  • LTGmaster
    LTGmaster 2 days ago

    did you get the car finally?

  • Mr. Smith
    Mr. Smith 2 days ago

    I purchased a Model X NEW from Tesla zero issues, I guess it was just a good day for me. I love the car.

  • Arthur Lightstone
    Arthur Lightstone 2 days ago +1

    Gee whiz. Have you received your Model X yet?

  • Stephan
    Stephan 2 days ago

    Wow man. You must have REALLY wanted THAT specific Model X. May I ask why?! Why you didn’t pull out like months ago? 👀

  • Joe Kent
    Joe Kent 2 days ago

    Your mom is awesome. Please let her call him and film it for us.

  • Maurice H.
    Maurice H. 2 days ago

    I bet Tesla is targeting people that may be telling the truth and inadvertently shedding a bad light on them

  • lasamoostang
    lasamoostang 2 days ago

    This is ridiculous, I get pissed off and irritated just watching this. However your mother made my day, that was great! Good luck on getting your car. I'm going to keep up with these videos because this is interesting.

  • Salamihawk
    Salamihawk 2 days ago

    In Germany they solve the new car insurance problem much more elegantly. I bought a new Mini Cooper S last year. It took about 2.5 months or so to build because I ordered it with everything in a special color, so they obviously didn‘t have any in stock. They told me to get insurance for it, so I did, but what that entails was actually kind of a promissory note from the insurance company with an electronic code. I gave them the certificate with that code on it and they were able to register my car for me using that code. Once the car was registered using that code, the insurance was activated and I only actually started paying insurance for the time the car was in my hands.

  • Salamihawk
    Salamihawk 2 days ago

    „He tryna send people into space but he can‘t put you in a car? Bombaclat!“

  • worlds_okayest_crossfitter

    We bought not one but two Tesla Model S CPO cars last year & still don't have the title work from Tesla to register our cars. Nobody at Tesla can help us nor does anyone know what's going on. We bought one of them FOUR MONTHS AGO (October 2018 depending on when you're reading this) and the other one was a few weeks later. We've been through FIVE temp tags on both cars since we can't register them w/o title work & the local DMV won't give us anymore temp tag extensions. We effectively have two $50,000+ paperweights sitting in the garage that we can no longer drive legally. We've talked to dozens of people at Tesla & nobody has a clue what's going on. Nobody can help us and nobody seems to care. This is an unreal nightmare we're living. The cars are amazing but this customer service makes me wish I had never gone to EV in the first place. I can't in good conscience recommend anyone buy anything Tesla at this point because it's a nightmare and we're not alone.
    In addition to this (as if that wasn't bad enough) I can saw that our experience prior to delivery echos Rich Rebuilds story step by step and even worse in several instances. We're still dealing with issues in relation to the thousands of dollars worth of over charges and mischarges that Tesla charged us including shipping our cars all over the country w/o telling us and flights that we still haven't been reimbursed for as well as outright lies by sales advisers and delivery advisers. I could go on (I've got pages of documentation to back up my claims) but this isn't the best format for such conversations. My only hope is that, since your channel gets attention, someone at Tesla will see this and help us through the entire process until we're satisfied as paying customers. Not one person who can't do anything handing us to another person who can't do anything who hands us to another person who quits a week later. Someone please just take responsibility for our problems and HELP US!
    Thank you for bringing attention to this. It's almost as if they want to act like this isn't happening or isn't a problem and we know countless people first hand who have had similar experiences. People WE referred to Tesla who now make us look bad for doing so in addition to the bad server we ourselves are getting.
    As much as I hate to say this given how much I love the vision: This will be Tesla's undoing.

    • alphaxfang
      alphaxfang Day ago

      +worlds_okayest_crossfitter don't trust their sweet lie... They treat their customer like a trash, they doesn't encourage second hand market, rebuild, or repair shop (if they want make a better world they will do everything they can to make every tesla EV up and running as long as they possibly can), even their internal turn over is high (they treat their staff like shit)... They do business like apple better sue them and done with it...

    • worlds_okayest_crossfitter
      worlds_okayest_crossfitter Day ago

      +alphaxfang We've seriously considered this option multiple times. The only thing that has kept us from going this route is the fact that we believe in the Tesla vision & where they're leading the car industry (among other things) and what it means for society moving forward. Even something as important as that can only buy so much good will on an individual level though & we're about at the end of that proverbial rope.

    • alphaxfang
      alphaxfang Day ago

      maybe a law suit will give you more leverage... hope you get a solution and stay away from tesla...

  • Graham Howell
    Graham Howell 2 days ago

    How is this going? Any update? I was considering buying a used MSP100D but am second guessing myself. I dont want 100K tied up for a car that might not exist lol

  • Jeff Walter
    Jeff Walter 2 days ago

    You're just too nice. I wouldn't have left the dealership without a car to drive. You gotta raise hell.

  • Zoya Spencer
    Zoya Spencer 2 days ago

    Do you ever not complain? Tired of this crap in my suggestions.