How I became a victim of the Tesla system

  • Published on Jan 8, 2019
  • Update on my missing Tesla model X. Just when I thought it couldn’t get any worse. It does. Also special guest appearance by Momma Rebuild
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Comments • 9 066

  • Jerry Chan
    Jerry Chan 9 minutes ago

    Tesla is poorly operated. They’re still a operate like a new company. With the latest layoffs, moral has gone down. I hope Tesla will succeed, but we shall see. Like most companies, its about pushing products to lock in profits.

  • Joseph Hill
    Joseph Hill 2 hours ago

    I work at a tech company and the CEO is a huge fan of Elon...just for a little reference, this sounds like something we go through in production. Customer gets promised a certain date for product, then gets the run around for two weeks because we actually haven't even started on it

  • De LaMar
    De LaMar 6 hours ago

    Tesla might be ahead of all others technology wise but is in the stone age when it comes to build quality, business processes and customer service.

  • Runi
    Runi 7 hours ago

    Ugh, this must've been very frustrating, I can imagine.
    Pretty much exemplifies my experience in the US, tho. Not delivering on promises, weak excuses, generally disorganized systems, and then always the arbitrary "we're really sorry" at the end, like that's gonna help anything...

  • Marcin Gornik
    Marcin Gornik 22 hours ago

    Rich, I recommended to my friend that buying a pre-owned Model X is the best way to go. They found beautiful P90D X in Mount Cisco NY. It was a nightmare, we went to the Service Center once which was pretty far, were notified it was not ready their bad. Next time my friends were told it was ready we went to find out that it has severe damage and it was spray painted by a toddler to fix. We were pissed they started looking for another pre-owned but I knew that they will not get one in time. Finally they ended up ordering brand new one it arrived in less than 2 weeks before promised delivery time. I can't even begin to describe how our entire experience was over there. How many people were waiting to be driven by shuttle MOdel X's to another location to wait there for at least an hour to pick up their cars. Holy cow, at least they let me plug in my car to charge because of all this driving I was almost out of battery lol. I felt like I recommended so shady as dealer to my friends to get their car from. I got my model S pre-owned from a private owner, it was a really smooth and trouble free transaction. If you ever need to get temp tags for a new car you purchase let me know, I can get you temp dealer tags :) Yeah pre-owned buying experience with Tesla is loco.

  • Taus Ul Bari
    Taus Ul Bari 23 hours ago


  • Francis Broussard Wealth & Income

    Man I was hoping u would get the loaner because u would have that loaner to infinity and beyond
    🤣🤣🤣 they never would have got your car lol

  • Duke4455
    Duke4455 2 days ago

    your mom is awsome man lol

  • Ahmed Mansour
    Ahmed Mansour 2 days ago +1

    Bro your mom 😂😂 “he’s taking people to space but can’t put you in your car”

  • Justin Taylor
    Justin Taylor 2 days ago

    Man... I'm going to look for a Tesla any time soon.

  • Tad P
    Tad P 2 days ago

    Hahah... oh man I'm getting a kick out of this video. This is what happens when a bunch of computer nerds decide that they want to "destroy the car industry as we know it" thinking that the combined centuries of automaker experience was "stupid". Your story isn't exactly an isolated incident as you know. Just for perspective, I bought a Hummer H1 in Hawaii, had it shipped to Southern California, repainted, totally redone interior, brushguard, roofrack, LEDs, new wheels tires, and mechanical overhaul - then shipped to Maine in the span of 4 months. This is for a 20 year old truck where some of the parts aren't even *made* anymore. I always love it when the computer nerds (which, I am one fwiw) think that they can apply their narrow experiences in the technology world to any problem and expect that their "genius" will make everything work better than before.

  • Robert Gallegos
    Robert Gallegos 2 days ago

    I can't believe you didn't cancel your order.

  • Andrew Townsend
    Andrew Townsend 2 days ago +1

    "what kind of business man is he?" ... Well he's not, he's an engineer lmfao

  • Burning2nd
    Burning2nd 2 days ago

    spaceX not electric cars (rocketships.. yes.. cars.. Not so much)

  • Thanh Le
    Thanh Le 3 days ago

    Sooner or later. Elon Musk would be exposed to be the snake oil seller that he is

  • Pete King
    Pete King 3 days ago

    your mom is great.

  • N H
    N H 3 days ago +1

    So you've made youtube cannel that is based on complaining about your used/totaled/wrecked Tesla's issues ... it's like your trying to have a bad experience for those delicious clicks.

  • LancynicalYT
    LancynicalYT 3 days ago

    Just get a Kia man.

  • Luc Longly
    Luc Longly 3 days ago +4

    Who buys a car unseen!?🤔🤷‍♂️

    • contytub
      contytub 2 days ago

      new definetly .. sh .. not really

  • Metazone 101
    Metazone 101 3 days ago

    Love your mother!

  • fred flintstone
    fred flintstone 3 days ago

    Caveat emptor

  • jose cuevas
    jose cuevas 3 days ago

    “He’s trying to send people into space but he can’t put you in a car. What kinda businessman is he.”

  • Randy Butternubs
    Randy Butternubs 3 days ago

    Elon Musk fanboys are crying

    XVII VII 3 days ago

    Tesla is a total POS. People complain about Apple control of their products, bing a close environment etc. Tesla is 1000 X worst. You own nothing, when you buy Tesla, they control every aspect of your vehicle, they can remotely disable it at any moment. You can't sell it on open market to anyone, etc. So why are you paying over $100K for it?
    Furthermore, look at the quality control of the vehicles delivered. For over $100K they can't even align door panels. You want to save the planet, by Honda hydrogen vehicle.

  • daniel
    daniel 3 days ago

    OK how is buying a Tesla a privilege.. please explain ... I been looking for bhaffar comment but I can’t find it..

  • david murphy
    david murphy 3 days ago

    I don't trust the Tesla company at all

  • Mykel Hardin
    Mykel Hardin 3 days ago

    Why are you buying a tesla retail? You rebuild them. What is the point of this.

  • Brian Albanese
    Brian Albanese 3 days ago

    Buy from a dealer, Tesla is a joke. Wait till the car breaks down good luck with repairs. Ford tried the direct sales method back in the day and failed miserably. Buy from your local dealer, at least there not going anywhere and when something goes wrong you at least have a place to go.

  • Loojis Htc
    Loojis Htc 3 days ago +1

    Thanks for posting this. I was about to "sign the cheque" on the same model.
    Not a chance. Went with BMW. Tesla, you lost an €80,000 deal because of this video.

  • Joshua Duncan
    Joshua Duncan 3 days ago

    I'll give you a subscribe for your troubles lol

  • Kyle B
    Kyle B 4 days ago

    You have a really nice mom

  • Mark Laver
    Mark Laver 4 days ago

    Your mom is awesome.

  • Ben Adams
    Ben Adams 4 days ago

    He can’t send people into space, but he should be able to get a car he’s been producing.

  • Youuu Boiii
    Youuu Boiii 4 days ago

    Dam B! Im debating whether to get A Model3 fully loaded or a BMW M2 Competition. I think I'm going with the BM!

  • Sahil Kumar
    Sahil Kumar 4 days ago +1

    I’m sorry to hear this, we never had any problems when it came to our Tesla model s

  • Keegan Nitsch
    Keegan Nitsch 4 days ago

    ofc Tesla is a clusterfuck they are a new company and they are booming. They dont have the systems to deal with the influx of people lol. Rip tho

    ACE WHIM 4 days ago

    These whole situation is bad, don’t get me wrong, but it’s definitely not a full representation of Tesla as a whole company. Usually they’re on top of things, thus making this one of the rarities (I say one because it has had issues before). I mean, it’s possible that they scammed you, but if that’s true then I doubt it’s Tesla who sold you the car. Kinda the “tech support” assholes, know what I mean? Anyway, best of luck you m8.

  • Mathieu Morin
    Mathieu Morin 4 days ago

    I wouldn't have walked out this dealership without a car and if I paid 118k for a car that I couldn't have the title after a month I would have had it refund. Hell even for the used car, I would have had my refund.

  • Muhammad Saad Hussain

    Tesla make in my opinion the best cars worth their price especially the model 3 but they have to fix customer service and convenience but I do thinks as the company grows and EVs become more common it should be fixed

  • Rundelhous Code
    Rundelhous Code 4 days ago

    Shoulda just tweeted Elon Musk if you wanted a fast reply.

  • jhfjhfkf
    jhfjhfkf 4 days ago

    anyone that says give Tesla a break is probably rich or they dont know how to get their moneys worth

  • Jatin
    Jatin 4 days ago

    wow man that sucks. -10 points to tesla

  • Jacob Shank
    Jacob Shank 4 days ago

    If this has happened to many people, is happening, then why doesn't someone start up a class-action lawsuit against Tesla?

  • nunya bidness
    nunya bidness 4 days ago

    So unless you have a yt channel with 400k subs...dont buy a tesla

  • Kris lol
    Kris lol 4 days ago

    0:33 you bought the car without seeing the photos??? why??

  • Mark Z U C C
    Mark Z U C C 4 days ago +1


  • Max Beamer
    Max Beamer 4 days ago

    Holy shit u don’t call a dealership before u travel that far and get your mom involved to make sure your car is actually ready? Your not picking up a pizza dude lol that’s Some new age bullshit right there lol the story is horrible and Tesla fucked up royally but you are a dumdum for that one sir haha

    • Max Beamer
      Max Beamer 2 days ago

      Soyoko U. Personally you would give them a call. That’s it. Now u don’t have to go through the pain of traveling hours for no reason with your mom as an adult man.. Things we were taught as children so easy and so simple are being erased bc of our expectations from these literal non human companies. I used to think it was funny but its not really anymore when you see thousands of these crybaby videos about how people’s experiences with companies in the real world didn’t match the expectation they had In their mind. but still, they end up buying the products whatever they may be 99% of the time. It’s a deluded way of living and the videos they post are somehow a justification, “to warn others” , that somehow this justifies him now advertising his Tesla every day on the street to thousands of people.. a bit contrarian to say the least.

    • Soyoko U.
      Soyoko U. 2 days ago

      ​+Max Beamer Personally, I would give them a call, but that shouldn't be necessary in the first place if the system worked as it should. Obviously, it doesn't, which is why he made his next video about that.
      When did I say I put my faith in the system? Faith shouldn't be necessary in a company with efficient and effective practices. Obviously, Tesla isn't one of those companies.

    • Max Beamer
      Max Beamer 4 days ago

      Soyoko U. Maybe you don’t understand that the dealership didn’t call him rather he received an email days in advance that his car would be ready for pickup on a certain date at a certain address 5 hours away.. you’re saying that you wouldn’t call the actual people with your car and just follow directions you received in an email from somebody at corporate that hasn’t even seen your vehicle? Your saying you wouldn’t call them the day of to double check everything is ready before you travel for hours by train?? If the answer is yes you are just as bad lol I feel like a genius sometimes In comparison to these never-wrong, know it all but have zero common sense type characters! I mean things are already going wrong left and right and super sketchy and u seriously don’t make that phone call??? 😂😂

    • Max Beamer
      Max Beamer 4 days ago

      Soyoko U. Lol yeh put all your faith in a “system” generated by a corporation 😂 what is with people these days

    • Soyoko U.
      Soyoko U. 4 days ago

      They said it was ready. No further confirmation should be necessary from anybody. If the system worked as it should, this situation shouldn't even be.

  • arya mon
    arya mon 4 days ago

    I am guessing Tesla is F$#@ing with you!

  • JordanScottMills
    JordanScottMills 4 days ago

    Lol your mom's a fuckin G she's about to call up Elon musk all "hello Mr musk I understand there's a problem with Timmy's little model V car he's always talking about so I just wanted to get that sorted out"

  • crazeguy26
    crazeguy26 5 days ago

    wow by time heard back about them not having the title. I want my money back please.

  • MrSoulstealer1
    MrSoulstealer1 5 days ago

    Nah thats BS, i dont care that they are a new company. Here’s my take. You wanna be a big company but you cant even sell your merchandise properly. Thats like wanting to drive your car with no arent gunna get very far. (unless you have a tesla) ohh wait..hmm LOL.

  • Dan R
    Dan R 5 days ago

    Before finding your channel i assumed tesla was the best at everything they do after watching this i dont even want one anymore

  • volpe
    volpe 5 days ago

    Tesla is like Apple, the brand name was made so strong by sucker hipster fanboys, they think they can get away with anything. I'm not talking about the quality of the product itself, but it's pretty insane a company can get away with this level of slopiness.

  • TheNorth Serb
    TheNorth Serb 5 days ago

    that is crazy bro

  • Greg Espinoza
    Greg Espinoza 5 days ago

    I gave up on Elon when it became obvious that - his business doesn't create jobs, has a sell and forget support system, his cars will be undrivable in just 10 years or less.

  • willem baartman
    willem baartman 5 days ago +1

    That's the problem with the system, lack of problem ownership. If they keep the system then a ticket system is the only measurable. Keep us posted on your journey.

  • PuzzlePlayer
    PuzzlePlayer 5 days ago +2

    who the feck buys a used car without checking 1) it actually exists in "real" space-time, by 2) going to view the vehicle and looking it over for any and all damage?!?
    Here mate, do you wanna buy a chocolate teapot?

    • ACE WHIM
      ACE WHIM 4 days ago

      PuzzlePlayer right?

  • Human34
    Human34 5 days ago

    Dude, your mom is awesome. Lol

  • JNP Video
    JNP Video 5 days ago +2

    buying a car without seeing it and the title before purchase, bad decission mate

    • ACE WHIM
      ACE WHIM 4 days ago

      JNP Video right? Bad from the start.

  • Kamen Kunchev
    Kamen Kunchev 5 days ago +3

    You seriously have too much time on your hands. Maybe read a book? Travel?

  • Christopher Halley
    Christopher Halley 5 days ago

    Should i stay out of tesla stock because they cant deliver used cars efficiently, gbtm on that higher ups?

  • Haider Ali
    Haider Ali 5 days ago

    Haha, your mama said it best! Hes trying to send people into space, but he can't get you in a car.

  • Samy Nashabe
    Samy Nashabe 5 days ago

    Hi Rich, this is Samy from Tesla in Lebanon. I just wanted to let you know that your Tesla is ready for pickup in Beirut. Please send us an email about 30 minutes before you arrive.

  • K H
    K H 5 days ago

    8:40 massive respect, earned a sub

  • Shamic Entertainment

    Wow. I mean I love tesla, but that's crazy. I'd be so angry in your situation. You handled it really well.

  • André-John Mas
    André-John Mas 5 days ago

    Maybe you should try twitter or connect with some high visibility news outlet?
    As much as I love Tesla, they shouldn’t be immune from getting their attitude fixed. In fact if you care about Tesla, then you should want them to improve whether it is by choice or outside influence.

  • TheMemeReviewer47
    TheMemeReviewer47 5 days ago

    As much respect as I have for Tesla, their second-hand buying experience is evidently unacceptable. The manager you spoke with does not deserve the honor of working at Tesla. Elon should see this video.

  • Wayne Abraham
    Wayne Abraham 5 days ago +2

    Your Mom speaks with a Caribbean accent: Trinidad specifically. I am looking at this video in Trinidad.

  • cross65
    cross65 5 days ago +1

    Elon get on this, making your company look really bad.!

  • immikeurnot
    immikeurnot 5 days ago

    All this shit should take almost no time. Assuming they fix the wheels instead of just throwing new or refinished ones on, a week or less for that. Tires and alignment, two hours. PDR, probably half a day. Some of this stuff can overlap, like PDR can be done while the wheels are out getting fixed, tires can be put on the wheels after they get refinished.

  • Captain Smirk
    Captain Smirk 5 days ago

    Thank you for helping me to decide never to buy a Tesla. A new A7 it is!

  • Michael Benson
    Michael Benson 5 days ago

    This is so disappointing! I've been interested in a Tesla, but I'm going to wait. I'm not supporting a company with such terrible customer service practices.

  • NiggaTron
    NiggaTron 5 days ago +1

    No, you aren't a victim. You made a choice to buy a shitty car.

    • Shamic Entertainment
      Shamic Entertainment 5 days ago

      How did he know it would have all these problems?? That's the fault of the company, not this guy.

  • Ken Papp
    Ken Papp 5 days ago

    Dear goodness, I love your momma, She is so awesome!!!

  • bill durning
    bill durning 6 days ago

    after the first 3 run arounds--id a said fuck this

  • Eliezer Bautista
    Eliezer Bautista 6 days ago

    You're mom would have a great career in Stand Up hahahaha she's funny

  • Q. Cox
    Q. Cox 6 days ago

    Where is you and you mother from? Guyana?

  • Elis
    Elis 6 days ago

    its a joke that you have to request photos. sounds like theyre advertising cars that they dont have yet or dont have ready for sale.

  • Brandon Saremi
    Brandon Saremi 6 days ago +1

    The video title should be “when tech companies attempt to build cars, sell cars and control used car sales”.

    • ACE WHIM
      ACE WHIM 4 days ago

      Brandon Saremi this is a pretty rare case but ok 👍

  • Ethan Sommer
    Ethan Sommer 6 days ago

    Dude. When I got my used car, it was also a long, bad experience, but your experience is kafka-esque. It makes me sad to hear this story. Tesla needs to get this right if they are going to be in the dealership business. Also, love your mom; her insights are right on the money.

    GOONH 6 days ago

    Im sorry misses mom. But our lord and savior Elon has nothing to do with this. If you don’t want to deal with all this crap. Just buy a new Tesla... or do your research before hand. You could’ve known that the 2nd hand stuff isn’t good atm

  • James Lefkowitz
    James Lefkowitz 6 days ago

    Rich i watch all your videos requiring to tesla ... they suck

  • Teos Triple OG
    Teos Triple OG 6 days ago

    By any chance the 2500 that they request is that part of the down payment?

  • sav3dbygrac3
    sav3dbygrac3 6 days ago

    Why in the world do you people deal with this?

  • Girth Brooks
    Girth Brooks 6 days ago +1

    Those rims indicate previous female ownership don't buy

  • Jake Koontz
    Jake Koontz 6 days ago

    I fix rims for Carvanna we could all the repairs in 45 minutes. Telsa is so incompetent for thinking that they can do all this shit themselves for cheaper they cannot unless they hire a shitload more people which they don't think they have to do because they are in over heads. Look at a Telsa teardown they're welded together by robots (I think they stopped using robotsd for this). The tech is amazing but the mechanical handywork is shit I would not buy one which is a shame because I used to dream of owning one but knowing what I know now it's just not a responsible fincial descion to buy a Telsa.

  • sr st
    sr st 6 days ago

    Lol they blame Elon musk like his the one directly the one that is going to give the car lol you can't blame him theres other people such as managers etc he is busy doing other stuff

  • politcally correct
    politcally correct 6 days ago

    Is your mom Trini/ Caribbean? lmao

  • Yousef Al-A'ssaf يوسف العسّاف

    This is the car company that wants to go head to head with Mercedes-Benz!!
    Ha... haha... hahahahaha

  • warrior_ Mtl
    warrior_ Mtl 6 days ago

    hahahhahahaha your mom is the best!

  • chowner
    chowner 6 days ago

    FFS don't call a model x a truck

  • whiteliketar
    whiteliketar 7 days ago

    I blame this all on drugs - there's probably a ton of millennials high on cannabis attempting to give service from this company. hell, Elon was smoking dope on a talk show. they better pull their pants up.

  • J
    J 7 days ago

    How long has this company been in business compared to the ones you are comparing it to?

  • smirkingdevil
    smirkingdevil 7 days ago

    Your mother is priceless with that Musk comment about trying to put people in space but not put you in a car. Nice informative video.

  • Christian Grey
    Christian Grey 7 days ago

    Maybe get a real car. Vroooom

  • Christian Crosss
    Christian Crosss 7 days ago +1

    make your mom call him - it will be fixed in a day:) cheers to both of you! have a great day!

  • Chris Raymond
    Chris Raymond 7 days ago


  • derp derp
    derp derp 7 days ago +7

    Well there goes my interest in getting a used tesla.

  • au jack
    au jack 7 days ago

    Typical management bungle cause head is not talking to hand and hand not talking to feet... I been in large companies, I know how bad it can become..

  • Thaddeus Lehman
    Thaddeus Lehman 7 days ago

    Jesus Tesla is pathetic. Nice cars but wtf????